Support all of your teams
Full range of modules to manage everything in one place.
Gain efficiencies
Use automated workflows and free up time to focus on your customers.
Maintain compliance
Simplified user dashboards and alerts help you maintain compliance with confidence.
Stay one step ahead
Social housing providers face a balancing act between managing stock efficiently, keeping residents safe, and staying compliant with evolving requirements. Our cloud-based housing management software helps you achieve this by bringing your data for people and properties together into a single view. By harnessing your social housing data, you can prioritise proactive management and maintenance to keep your residents safe.
Housing management made simple with MRI Housing One
A single source of truth
Combining your data into a single, clear view ensures greater accuracy and insight. With intuitive data visualisation and powerful reporting, you can gain efficiencies across your business and improve work allocation processes.
Improved resident experiences
Better support your residents with a number of features and functionality designed with your community in mind, including: self-service portals, flexible payment platforms and real-time updates directly into your core system.
Safer, more sustainable homes
Ensure the highest level of compliance and elevate your resident’s living standards with a dedicated user dashboard and automated workflows. You can also marry your housing information with wider data sets.
Everything you need under one roof
-
Core housing
-
Asset & repairs
-
Contractor management
-
Allocations
-
CRM
-
ASB management
-
Service charges
-
Temporary accommodation
-
Rent accounting
-
Self serve portals
-
Reporting
Core housing
Core housing
All resident and property information is held centrally within the single core database. This means that data needs only be input once and is then instantly available to all approved users system wide. Instant access to vital information empowers you to deliver better services to your customers, reducing the management of the same data in multiple systems and reducing time-consuming GDPR compliance.
Asset & repairs
Asset & repairs
Plan, resource, fund and maintain your assets, from entire estates to individual properties, boilers and components. Allow repairs to be logged as quickly as possible and monitored through to final invoicing. Key functionality includes full integration between repairs management and planned maintenance, asbestos and servicing modules.
Contractor management
Contractor management
Gain vital insights to effectively monitor and manage your contractors with ease. Streamline your work allocation – whether to internal or third-party contractors – and improve the efficiency of your maintenance activities.
Allocations
Allocations
Reduce the time spent creating applications, matching and managing offers and procedures. Our solution holds an unlimited number of waiting lists and caters for points-based lists, time-based lists and common lists. Key functionality also includes choice-based lettings, and the ability to match person to property, or property to person, mutual exchange and national statistical returns.
CRM
CRM
Record all forms of customer contact quickly and efficiently. Our CRM solution brings together customer-related data into one place, provides you with a single source of the truth. You can access information easily from your wider solution set to help customers in the moment, such as tenancy information, applications and repairs data.
ASB management
ASB management
Effectively and efficiently manage instances of antisocial behaviour, through a dedicated module. Easily record incidents and configure the solution based on your organisation’s unique processes and workflows.
Service charges
Service charges
Our service charges module addresses the needs of leaseholders. Manage apportioned common repairs and fixed charges in your billing. Key functionality includes: flexible construction of the property hierarchy, user-defined charges, invoice production and online arrears processing.
Temporary accommodation
Temporary accommodation
Specifically designed to address the urgent need for organisations to rehouse clients on a temporary basis whilst investigations are being carried out to ascertain the applicant(s) homelessness status. Our integrated solution allows landlords to manage the full life cycle of temporary accommodation starting from the offering of accommodation, through to the monitoring of rental payments and repairs management whilst ensuring maximum occupancy rates are fully utilised via our comprehensive workflow and reporting suites.
Rent accounting
Rent accounting
Take full control of rent accounting and arrears with a scheme-based service charge accounting and cash solution. Key functionality includes arrears progression and regression mechanism, sub-accounting, integration with scheme-based service accounting and cash receipting. Our rent accounting module is integrated with multiple online payment systems and direct debits, and is fully audit compliant.
Self serve portals
Self serve portals
With both customer and contractor portal our solutions can supply a cost-effective means of communicating with customers and contractors, facilitating the increasing demand toward different channels of customer liaison. Offering cost savings with a real reduction in enquiries freeing up valuable time for front line staff to deal with other activities.
Reporting
Reporting
MRI Housing One provides a suite of native dashboards within the solution, which cater for the main service delivery areas, and allows our customers to visualise their data out-of-the-box. This provides powerful, real-time insights into operational critical data, whilst allowing users to filter to specific datasets and to even drill-down into individual records.
Key facts
1m+
residents managed by our software
5000+
trade operatives using our system to gain insights across all aspects of housing
90%
of tenants at a housing association we work with are accessing services via our self-service portal
A tailored solution for your users
With over 40 years of experience in delivering trusted, market-leading housing solutions, our housing management solutions are made with our clients in mind. Manage everything from housing strategy and property development all the way through to maintenance and assets– all in one place.
Let's Connect
Find out more about the MRI Community range of solutions designed specifically for local government agencies, education authorities and social housing providers.