MRI Revenues & Benefits: Self-service portals

Local authorities are under increasing pressure to deliver faster, more accessible revenues and benefits services, while reducing avoidable contact and easing demand on frontline teams. 

This webinar looks at how councils are using digital self-service portals and online forms within MRI Revenues & Benefits to support more efficient day-to-day service delivery. 

What you’ll learn

Drawing on real local authority experience, the session looks at how a comprehensive self-service portal gives residents and landlords secure access to live Council Tax, Benefits and Business Rates information, alongside online forms that can be completed within or outside of a portal account. 

It also covers how submitted form data feeds directly into MRI Revenues & Benefits, enabling automated processing where configured, and how councils are reducing avoidable contact, improving citizen satisfaction and lowering the cost of processing through more effective use of digital self-service. 

Who should attend

• Revenues and benefits managers 
• Council Tax, Business Rates and Benefits teams 
• Digital, transformation and service improvement leads