Human vs. Computer: Providing the experiences your customers want

Customer engagement is the foundation of your brand, and by keeping your prospects and residents engaged with tech-enabled, human-powered experiences, you’ll be better equipped to drive your brand forward and improve customer loyalty.

In this special panel discussion, you’ll hear from Hope Dunleavy of RealFoundations, Ellen Thompson of Respage, and Mark Richards of MRI Software on the topic of customer engagement.

What we cover:

• The change in customer expectations that have occurred in the multifamily industry
• How to know if your customer experience is hitting the mark with prospects
• Best practices that blend technology and human touch to delight customers