Take better care of your community with efficient communication tools
Your housing organization takes pride in supporting your residents and meeting their needs, but keeping track of requests and actively responding to phone calls can take up hours of your day. That’s why Assistance Connect is designed to help public housing authorities save time and money by providing a helpful communications experience for applicants and residents. Assistance Connect empowers them to find answers, submit requests, and update their information through a self-service, web-based portal that can be accessed anytime, from any web-enabled device.
Easy-to-use, accessible portals for your public housing authority
Secure, hosted service
Assistance Connect is easy to implement – it’s a secure, hosted service that doesn’t require in-house IT staff to manage it.
Paperless form completion
Applicants can complete forms online and view their application status, meaning less clutter on your desk and fewer calls to the office.
Time back in your day
Appointment times can be cut in half when forms are completed online prior to arrival. Process requests quickly and document all communications.
Connect with those in need even when you’re away from your desk
Easily gather information
Save time for residents, applicants, and yourself as full initial and re-exams can be performed online, including signature capture on all required forms.
Make things easier for your applicants and residents, whether they’re looking for information about their community or wanting to update their own personal details.
Provide great experiences
Put all the necessary resources your residents need at their fingertips, so you can serve them without even picking up a phone.
Find out more about MRI’s range of technology solutions designed specifically for affordable and public housing.