Transforming Housing Services: Ashford Borough Council’s Commitment to Digital Innovation

This video case study showcases how Ashford Borough Council is driving change in housing services through innovative technology. Managing nearly 5,000 properties across affordable housing, social rent, and sheltered housing schemes, the council is unwavering in its commitment to providing high-quality support to its tenants with efficiency and compassion.

In the face of rising homelessness, Ashford has also expanded its housing portfolio and its commitment to smarter service delivery. By embracing mobile-first solutions like MRI’s Housing Enterprise Web solution, the Council has given its frontline staff instant access to vital resident information, even while they are out in the community.

The result is a remarkable transformation: faster and more responsive tenant interactions, streamlined workflows, and a significant reduction in administrative burdens. This evolution has enhanced operational productivity and elevated tenant satisfaction, demonstrating the positive impact technology can have on public services.

Watch now to see how Ashford Borough Council is setting a new standard in social housing through the power of data-driven innovation.