Seamless Migration, Exceptional Service: Reading Borough Council’s Journey with MRI

Shared testimonial from Reading Borough Council.

Reading Borough Council has been a valued client of Capita One (now MRI Software) since 2003. The council recently embarked on a significant project to migrate their on-premise Revenue and Benefits application to the MRI Revenues & Benefits cloud solution.

The migration included a comprehensive suite of modules and functionalities, ensuring seamless integration and enhanced efficiency. MRI’s project delivery team, led by Laura Clarke, demonstrated exceptional project management & technical skills, maintaining regular communication and promptly addressing any issues that arose.

 

Effective delivery is crucial for local government, especially when budgets are tight. MRI’s ability to deliver projects efficiently has driven customer satisfaction and ensured that we can continue to provide essential services to our community without disruption. The project was successfully completed within the agreed timeline and budget.

 

We are extremely pleased with the outcome of this project and the ongoing support provided by MRI. Their commitment to excellence and customer satisfaction is evident in every aspect of their work.

Sam Wills – Revenues & Benefits Manager – Reading Borough Council

We extend our sincere thanks to Sam and the team at Reading Borough Council for taking the time to give their feedback. You can find out more about MRI Revenues and Benefits Cloud by downloading the latest product brochure, or contact you MRI representative for more information.