Kingston’s Journey with MRI Software: Scaling with confidence and innovation

For over a decade, Kingston has been on a transformative journey with MRI Software, beginning with the implementation of MRI Qube. Since then, Kingston has more than doubled the size of its property portfolio, growing from approximately 20,000 to 40,000 units, while continuing to deliver high-quality service and resident engagement.  

MRI Software’s flexible and scalable solutions have played a critical role in this growth, enabling Kingston to achieve more with less, and setting a strong foundation for sustainable digital growth. 

Unlocking operational efficiencies

From the outset, Kingston leveraged MRI Qube to streamline core financial operations: 

• Automated Bank Reconciliation and GL Posting: The automation of key financial processes has delivered clear efficiency gains.  
• Improved Reporting: Transitioning to Qube enabled Kingston to produce comprehensive reports directly within the system; a functionality that was previously unavailable. 
• Scalable Efficiency: Despite doubling the size of its portfolio, Kingston only increased its property management team by just 50% which reflects the operational efficiencies gained through the platform. 

Driving residential engagement with MRI Engage

As resident expectations evolved, Kingston expanded its tech stack with MRI Engage to modernise its tenant communication systems. This ultimately led to: 

• Enhanced User Experience: Adopting an intuitive, flexible interface led to greater adoption and satisfaction amongst residents. 
• Streamlined Key Management: Kingston efficiently manages a key store of 1,500–2,000 units through Engage, improving onsite operations considerably. 
• Empowered Self-Service: With residents now able to make payments and update personal information online, staff can focus more on value driven tasks and less on administration. 

Elevating Compliance and Service Delivery with MRI Evolution 

To support Kingston’s growing operations, MRI Evolution was implemented which helped to unlock significant gains in service efficiency and asset oversight: 

• Optimising helpdesk operations: Improved searchability and streamlined workflows have delivered substantial time savings across support teams.  
• Compliance and Asset Tracking: Using the Planned Preventative Maintenance (PPM) module and asset management tools, Kingston can now take a top-down view of compliance and maintain a comprehensive digital asset register which supports with the everchanging regulations within the sector. 
• Digital First Approach: Together with Qube, Evolution has supported Kingston’s transition to a digital-first model, reducing call volumes and enhancing email handling through integrated communication tools. 

Kingston’s ability to scale its portfolio while improving staff productivity, compliance oversight, and resident satisfaction is a testament to the power of MRI Software’s ecosystem of solutions which serve the private residential sector. With a long-lasting partnership and a digital infrastructure that is future proof, Kingston continues to set new standards in operational excellence and resident service.