How Resolve.IQ is redefining leaseholder service with MRI Software
Overview
Resolve.IQ was established in February 2026 with a clear objective: to raise the standard of service experienced by leaseholders through a more structured, responsive and transparent approach to property management.
Led by Jordon Franklin, the business brings over a decade of residential property management experience, combined with a forward-looking view on how the sector must evolve to meet rising expectations.
Resolve.IQ is designed as a modern property management business, combining operational expertise with a structured and process-driven approach to deliver faster, more consistent outcomes for clients.
Responding to a changing market
Leaseholders increasingly expect clarity, speed and accountability. However, many property management businesses remain constrained by legacy systems and fragmented processes.
Property managers want to deliver a high standard of service, but it becomes increasingly difficult to maintain consistency at scale without the right operational infrastructure.
– Jordon Franklin
From the outset, Resolve.IQ recognised that achieving meaningful growth would require a different approach – one built around structure, visibility and scalability rather than reliance on manual processes alone.
A structured operational approach
As part of its operational framework, Resolve.IQ selected MRI Software’s Qube PM platform as a core component of its technology stack.
Qube PM provides a centralised data environment, supporting the business with a reliable and flexible foundation for day-to-day operations.
This enables Resolve.IQ to:
- Maintain a single, structured view of operational data
- Design workflows aligned to its service model
- Improve visibility across tasks, communications and issue resolution
- Support a consistent and scalable approach to portfolio management
The flexibility of Qube PM allows us to configure the system in a way that reflects how we want to operate as a business, both now and as we grow.
– Jordon Franklin
Built for scalability
Resolve.IQ is focused on building a business that can scale efficiently without compromising service standards.
Rather than relying solely on traditional operating models, the company is implementing structured, process-driven approaches that enhance consistency, improve response times and reduce operational friction.
This approach allows the business to:
- Respond to leaseholder enquiries more efficiently
- Maintain clear audit trails and accountability
- Continuously refine its service delivery model
- Support growth in a controlled and sustainable way
A collaborative technology partnership
Working with MRI Software provides Resolve.IQ with a robust and adaptable platform that supports its operational framework.
Throughout our engagement, MRI has been supportive in helping us configure the system to suit our requirements. Having a flexible technology partner is important as we continue to evolve our approach.
– Jordon Franklin
Looking ahead
Resolve.IQ continues to focus on delivering a more modern, transparent and structured approach to property management.
By combining industry experience with a disciplined operational model and established technology solutions, the business is positioned to meet increasing expectations while supporting long-term, sustainable growth.