What is building operations?

In this article, we will discover the essential components of building operations, exploring its significance in ensuring efficiency, safety and functionality within properties. From the systems that regulate temperature and air quality to the protocols that safeguard against emergencies, it’s important to understand the core elements that underpin the smooth operation of buildings. We will also explore how effective management, maintenance and innovation converge to create spaces that not only meet the needs of their occupants but also pave the way for sustainable, resilient and thriving communities.

What is building operations and maintenance?

Building operations covers all processes and workflows that are established in order to keep day-to-day functions running smoothly, including facilities management and maintenance. From ensuring the seamless operation of HVAC systems to maintaining cleanliness and security, every aspect of building operations is designed to uphold the comfort, safety and productivity of its occupants.

Regular maintenance tasks such as equipment inspections, repairs and upgrades are essential to prevent disruptions and prolong the lifespan of building assets. Additionally, effective operations management involves strategic planning, budgeting and resource allocation to optimise efficiency and minimise costs.

What is included in building operations?

Building operations include security, routine maintenance, waste management and energy management.

Security systems

Security measures are paramount in ensuring the protection of physical assets and the safety of occupants within a building. This encompasses a comprehensive approach, including surveillance systems to monitor activity, access control mechanisms to regulate entry and robust emergency response protocols to address unforeseen incidents swiftly. Leveraging cutting-edge building maintenance technology further enhances security capabilities. FM software can streamline registration and notification processes, capture visitor photos for identification and generate badges for easy identification. Additionally, it offers mobile barcode functionality for convenient access and the ability to activate or deactivate access cards promptly, providing administrators with enhanced control and flexibility in managing building security effectively.

Routine maintenance

Routine maintenance is an essential element of building operations, serving as a proactive measure to uphold the reliability and longevity of critical systems. Regular inspections of building systems, prompt repair of equipment and addressing minor issues are essential practices to prevent larger problems from arising and to maintain uninterrupted operations.

Building maintenance software provides invaluable support in this regard, offering features to establish maintenance schedules and processes. It also captures comprehensive asset data and maintenance history, facilitating informed decision-making and optimising resource allocation. Furthermore, it enables seamless management of work orders, efficiently dispatching tasks and tracking their completion to ensure that maintenance activities are conducted in a timely manner. Schedule-based functionality empowers building operators to stay ahead of maintenance needs, minimising downtime and maximising operational efficiency.

Waste management

Effective waste management is essential for maintaining a clean facility while also fulfilling environmental responsibilities. This entails not only proper disposal of waste and byproducts to uphold cleanliness but also adherence to government guidelines on recycling and waste disposal to minimise environmental impact and promote sustainability.

By implementing recycling initiatives and waste reduction efforts, facilities can significantly reduce their carbon footprint and contribute to a healthier planet. Compliance with regulations ensures that waste is managed responsibly, mitigating potential environmental hazards and fostering a culture of environmental stewardship within the organisation. Prioritising waste management practices not only enhances the aesthetic appeal of the facility but also demonstrates a commitment to environmental sustainability, benefiting both the organisation and the broader community.

Energy management

Energy management is a critical aspect of building operations, aiming to optimise energy usage, minimise costs and reduce environmental impact. This involves a multifaceted approach that includes implementing efficiency upgrades, integrating renewable energy sources and closely monitoring energy consumption. Energy management software enables building operators to gain valuable insights into their energy consumption patterns, allowing them to pinpoint areas for improvement and implement targeted strategies to enhance efficiency. Whether it’s identifying equipment malfunctions, adjusting usage patterns or investing in renewable energy solutions, it empowers facilities teams to make informed decisions that not only reduce operating costs but also contribute to a more sustainable future.

Utilising technology in building operations

Implementing a building maintenance solution can help maintain efficiency and minimise workflow disruptions. It can also help keep your facility safe, compliant and well organised.

Smart building solutions

Smart building solutions encompass a range of innovative technologies and integrated systems designed to enhance the efficiency, sustainability and functionality of modern buildings. These solutions leverage advancements in IoT (Internet of Things), AI (Artificial Intelligence), data analytics and automation to create intelligent, interconnected environments.

Maintenance solutions can automate access control processes. Through automation, access permissions are managed effortlessly, ensuring that only authorised individuals can access designated areas. Automatic updating features ensure that access control policies are always current and reflective of the latest changes or requirements.

Digital twins

A digital twin is a virtual replica of a physical asset (such as a building) powered in real time from on-site sensors, cameras and various business systems. Digital twin technology helps bring together compartmentalised data sets and systems to perform real-time facility monitoring, analysis and optimisations.

This technology not only enhances operational efficiency but also enables predictive insights, allowing stakeholders to anticipate and address issues before they escalate. Ultimately, digital twins revolutionise facility management by bridging the gap between physical assets and digital systems, empowering organisations to optimise resources, improve sustainability and enhance the overall user experience.

Predictive analytics

Predictive analytics help maintain optional conditions and environment without disruption. By leveraging advanced algorithms and machine learning techniques, predictive analytics can anticipate potential issues and deviations in conditions such as temperature, humidity, ventilation, lighting and security.

This proactive approach enables facility managers to pre-emptively address maintenance needs, optimise resource utilisation and mitigate risks, thereby enhancing efficiency and reliability.

The benefits of building operations in real estate

A building maintenance solution can help reduce operational costs, improve organisational culture and enhance security and preparedness.

Enhanced property value

Investing in a building maintenance solution can significantly enhance the value of a property by providing assurance to potential buyers or tenants that the building has been well-maintained. The transparency offered by records stored within the software allows stakeholders to access detailed information about the maintenance activities conducted on the building, including what work was done and when it was completed.

By leveraging a building maintenance solution, property owners can differentiate their offerings, command higher prices and attract quality tenants or buyers, ultimately maximising the return on investment.

Regulatory compliance

Ensuring regulatory compliance is paramount for any property management endeavour. With the ability to collect, track and manage onsite vendors, building maintenance software can streamline the process of ensuring that all vendors adhere to regulatory standards.

Additionally, it provides a centralised platform to monitor and ensure that vendors maintain up-to-date certificates of insurance which simplifies administrative tasks and minimises the risk of non-compliance, potential liabilities and associated penalties.

Tenant satisfaction

Elevating tenant satisfaction is a key priority for property managers. Through the use of a service portal, tenants can easily submit and monitor service requests, fostering transparency and responsiveness in the maintenance process. Such a streamlined communication channel ensures prompt resolution of issues, enhancing tenant experience and satisfaction. Additionally, software can enable property managers to create highly customisable property-specific or corporate surveys, allowing them to gather valuable feedback from tenants on various aspects of their experience.

FAQs about building operations

Get a software demo

Facilities Management software

Leading solutions for property occupiers, owners and service providers & contractors.

Get a demo
Contractor Management Software

What are the most important building operation processes?
What is an operating building?

Contact MRI Software

If you would like to find out more about how MRI’s facilities management software can help your organisation, contact us today.

On-Demand Webinar

Streamline your FM operations and enhance building experiences with IoT technology

As the facilities management industry continues to evolve, buildings are becoming more intelligent and FM teams are having access to unprecedented amounts of data at their fingertips. But without a centralised, connected solution to harness all that …

Watch the Webinar

Reinvest in some more great content:

Webinar

The future of MRI Planet and data-driven maintenance

Find out more

Select your region

45000+

Clients

20.1m

Units

4.2m

Leases

300+

Partners

170+

Countries