Torfaen Council cuts fixed penalty notice processing from 3 weeks to 1 day with MRI Software

In this client spotlight video, Torfaen Council shares how digitising its fixed penalty notice process reduced turnaround times from up to 3 weeks to just 1 day. See how tasks that once took up to 28 hours now take minutes, the solution paid for itself within the first year and postage costs fell from £5,000 to just £750.

The solution paid for itself within the first year, enabling staff to spend less time on administration and more time supporting children and families. As a result, school attendance improved, with the council rising from 21st to joint 5th in Wales.