Category: Tenant Management
9 tips on how to deal with angry tenants
There’s no doubt about it. Customer service is crucial to every successful business. Real estate is no exception. By delivering the best possible service to your customers, you can: Increase tenant retention and occupancy rates. Reduce the likelihoo…
“Magic is Made by Optimizing the Mundane:” Disney’s Approach to Customer Experience
Among all the things Disney is known for, their brand loyalty is notorious. In fact, first time Disney theme park visitors have an average return rate of 70%! But what makes a visit to Disneyland or Disney World so special? Perhaps the answer can be …
2014 Is Taking Off. Did You Forget to Pack Your Marketing Strategy?
Most businesses are either finished with their budgeting and planning for 2014 or they are in the midst of the final stages, but just as if you were packing for a long trip out of town you want to check and make sure you haven’t forgotten anything. T…
The Security Deposit Conundrum
Although most residents are willing to pay a security deposit at the beginning of their residence, during move-out time clients often expect the deposit to be refunded in full, regardless of the amount of damage they’ve caused to the unit. In f…
Is Your Property a “Sick Building?”
Are your tenants constantly dry coughing, dizzy, or complaining of headaches? Is there a specific conference room or area that always causes a scratchy throat? Although most people will fall ill at some point in their lives and need to take a sick d…