Six hours reclaimed each day: How Spinelli Real Estate elevated efficiency with MRI Software
Spinelli Real Estate has built a strong presence across the Illawarra region (NSW), managing a growing portfolio of more than 450 residential and commercial properties. Supporting this expansion required technology capable of sustaining accuracy, visibility, and quality service at scale. By adopting MRI Software’s Property Tree, Business Insights, Maintenance Plus, Inspection Manager, and Invoice Automate, the agency has established a connected operational environment that empowers staff while delivering a more responsive experience for property owners and tenants.
Zoe Porritt, Property Manager at Spinelli Real Estate, reflected on the impact this suite of products has had on their agency by saying,
MRI Software obviously provides a great product, but they also provide great support and the ability to grow with the business.
The challenge
As the portfolio approached the 400-property mark, manual processes began to limit productivity at Spinelli Real Estate. Invoicing alone demanded constant attention, with every water bill, council rate, and contractor charge entered individually. Human error remained an ongoing risk, particularly when even minor discrepancies could take hours to locate.
Routine inspections created similar friction. Teams often moved between multiple systems to document property conditions, communicate with owners, and maintain accurate records. Leadership also relied on manual spreadsheets to track performance data, which restricted their ability to respond quickly to operational trends.
The solution
MRI Software introduced an integrated framework that reshaped daily workflows at the agency. Staff now operate with shared access to real time data both in the office and on the road, while automation has removed repetitive administrative tasks.
Having the ability to be in the office and out of the office, and for all of our staff to have access to the same data at any given time, has been a great efficiency tool, says Porritt.
Key outcomes from adopting MRI Software products include:
Accounts processing reduced from seven hours each day to around one hour, saving up to six hours overall, at least 18 hours per week
- Same day invoice delivery to owners and contractors
- Automated inspection reports sent directly from site data
- AI assisted commentary improving reporting accuracy
- Greater oversight of business performance through exportable analytics
The impact
The introduction of Maintenance Plus alone has already generated enthusiastic client response for the team at Spinelli Real Estate. Owners can now approve requests within moments, creating a simpler pathway for essential works to be accepted and actioned.
We’ve had multiple people actually call me and thank us for the way that the maintenance is now being reported to them, because it’s a lot simpler, Porritt explains.
Although the agency does not attribute direct revenue gains to the software alone, reclaimed staff capacity now supports higher value tasks that contribute to long term growth. Leadership also presents these technologies during appraisal conversations, reinforcing Spinelli Real Estate’s reputation as a forward-thinking agency.
Through a unified technology ecosystem thanks to MRI Software, Spinelli Real Estate has strengthened operational confidence, improved client engagement, and positioned itself to scale with clarity in an increasingly competitive market.
To learn more about how MRI Software can help your property management team improve performance and operational visibility, request your demo today.