What is a rent roll? – insights into your rental property income

Purchasing investment properties can be a risky venture when you don’t have all the information to hand. Details can be missed, and you could end up buying a building that’s more trouble than it’s worth – with high delays in rent payments and the frequent, costly maintenance required to avoid tenants suing for safety issues.

A property’s rent roll is meant to counteract blind decision making when you are looking for profitable investments and has been used in real estate for years.

What Is a Rent Roll?

A rent roll by definition is a management tool that details properties, displaying legally required lease information and helping landlords track start and end dates of contracts, rental income by property, and even annual increases. A property’s rent roll can also help building owners/overseers process and track recurring issues.

What Is the Purpose of a Rent Roll?

Rental properties in Australian cities have spiked by up to 21% this year. With so many real estate companies handling multiple buildings, they needed a quick and easy way to review data.

When rent rolls were first developed, the system was a revolutionary concept that reduced the element of risk in purchasing properties.

A rent roll keeps vital property information in one place, aiding future sales to interested real estate buyers.

How to Predict Rent Roll Commercial Real Estate

Rent rolls aren’t just incredibly useful for property managers, they are also important in real estate. If you’re wondering how, then this property guide may help.

Say, for example, you wanted to buy a building that consisted of multiple commercial offices for hire. A rent roll report would allow you to delve into the information available to you – such as when each office has been rented, how long for, and any current occupiers who are leasing space in the property that would likely continue renting from you.

How Does a Rent Roll Work?

Still wondering what a rent roll is and how they work? Rent rolls can be produced in a variety of software applications, including manually inputting data into Excel, or utilizing software that does part of the work for you. This collaboration of data allows for easy perusal and informed judgements.

Who Uses Rent Rolls?

Rent rolls are mostly used by property managers, landlords, and real estate investment companies.

They can be bought and sold on the private market to give insight into rental incomes in the area and help buyers judge the quality of a building. Well-maintained older buildings with clear service history listed in rent rolls may still be worth purchasing due to the aesthetic priorities of
today’s renters.

How is a Rent Roll Useful to a Property Manager?

Rent rolls compile the information required to efficiently maintain and look after multiple properties so that important details don’t get missed. Rent rolls were designed with a specific purpose in mind: enhancing the quality of services for tenants and landlords directly affected by the manager’s actions.

How to Create a Rent Roll

Now you understand the definition of a rent roll, it’s time to learn how to make one. A detailed rent roll report would include:

  1. Identifiers: Rent rolls should detail address and contact information first and foremost, as “identifiers” for each property. They could then list details about the area, including average incomes and average property prices.
  2. Unit Information: If the rent rolls are covering a unit, then it’s only useful to a property manager on a regular basis if it details important information about how many flats or offices there are and how much work there is to be done.
  3. Individual Properties: Each individual division should have its own subcategory that lists the number of doors and windows, square footage, bedrooms, bathrooms and other facilities.
  4. Tenant Details: Contractual lease agreements should be tracked at all times, and are an important part of an overall rent roll definition. Any agreements made (such as the rent due date and security deposit information) should be added here, including annual increases according to the rent value of your property.
  5. Rental Income: An annual total rental income will be displayed at the end of a property’s rent roll report.

Altogether, therefore, a rent roll gives a great overview of costs and income – much like any balance sheet – with just a few more details.

It helps property managers stay on top of their workload and calculate the disposable income they have to spend. Rent rolls can work in tandem with a property management software to manage complex priorities and make data-backed decisions.

Rent Roll Checklist for Property Managers

A major cause of burnout among property managers is the bad business that gets carelessly brought into the rent roll for the sake of growth. A big list where nobody pays their debts isn’t worth compromising a smaller but consistent income that allows you to budget accordingly.
When determining how a rent roll is useful to a property manager, we need to take a look at the management properties which are actually worth adding to your overall portfolio. Often, it’s what you say “no” to that will allow your rent roll to succeed.

We interviewed Darren Hunter from Inspired Growth Training, who shared some tips to help you avoid making wrongful decisions and instead grow a profitable property’s rent roll.

1. Annual Contract Value

As a fee maximizer, Darren believes in taking to account your expertise and proven track record when determining your fees and remaining firm in negotiations. If you must give discounts, set an acceptable range that isn’t compromising your needs. “You can’t just be breaking even,” says Darren. How an owner negotiates fees with you is often a tell-tale sign of the quality of the management and the likely future of a property’s rent roll. Difficult owners in most cases are often difficult due to money, according to Darren, whilst owners who share the same values as you (i.e. the type of owners you want) will be more reasonable and will appreciate the true value of managing quality properties.

2. Rent

A rent roll report should list the potential income someone could gain from a property.

“Be wary of low rent properties,” says Darren. According to him, low rent usually means lower property management fees and attracts low-end tenants – both of which you do not want if you are aiming for a profitable earning portfolio. Determine an acceptable price range for rent and avoid going below this benchmark.

3. Location and Distance

As they say in real estate: location, location, location!

Ideally, you would want to avoid suburbs and streets that have notoriously high crime rates. It also depends on the distance they cover and the detail you go into. Longer distances mean higher costs due to the time and expenses required to travel and service the properties. Always keep in mind that a substantial percentage of your rent roll should be located near you.

4. Extreme Landlords

A professional and amicable customer relationship is one of the pillars of a high-quality rent roll.
A property management software can help you achieve this, but equally important is assessing the character of a landlord before bringing them into your business. Be aware of any extreme behaviour of owners in relation to financial and emotional motives. These may include:

  1. Unreasonable expectations regarding tenancy laws, repairs, wear/tear, etc.
  2. Not wanting to spend money on repairs.
  3. Requiring cheap fees.
  4. Poor quality property.
  5. Requires rent levels that are unrealistic.
  6. Unreasonable tenant expectations and criteria.

5. Quality of Property

Be wary of buildings in less than reasonable cleanliness, quality and maintenance condition. This will all be clear in a property’s rent roll report. Newer homes don’t usually translate to lower maintenance costs and older structures don’t necessarily mean poor quality. It’s important to always be objective when checking out a property and not be fooled by that fresh coat of paint.

6. Property Structure

To build a high-quality rent roll, you also have to be discriminating in the style and structure of the property to be managed. This usually ties in with the low rent criterion discussed earlier. From Darren’s experience, a profitable rent roll usually doesn’t include older flats and units unless they are in good shape and exceed your desired rent level. In such cases, Darren suggests increasing your property management fees to maximize your income from low-cost housing.

Don’t forget to track and cross-check every detail in a property’s rent roll.

7. Furniture

Furnished properties often require management consent due to complications associated, like wear and tear issues. Ideally, you would not want to manage partly or fully furnished long term rental properties, unless it caters to high-ended executive types.

A useful rent roll starts with keeping a critical eye on the new management you bring into the business.

By setting benchmarks, you can determine the right owners, properties, or tenants that will help you grow an ideal rent roll in real estate – one that everyone can be proud of working in.

Applications to Help Property Management

One document alone isn’t enough to aid property managers and investors decide how to predict changes to rent roll commercial real estate and calculate when action is needed.

MRI offers a range of real estate software to transform the way communities live, work and play. You can manage rental properties, finance, assets, and more.

Reach out if you have more questions like “What is a rent roll?”, or better yet, take a look at what we can do with our no-obligation, free demonstration. Contact us today.

EOFY toolkit for property managers

We’re counting down the days to the End of Financial Year. While property managers don’t exactly look forward to this time of the year, we can all agree that preparation is key to achieving a less stressful situation come 30 June. 

To help you tick out all the boxes in the lead up to EOFY, here are some best practices that you and your team should be doing – from processing invoices weeks ahead down to processing EOFY on the day itself. Plus easy and self-paced tutorials taking you through the steps for your specific software.

Interactive step-by-step tutorials for your property management software

Simply click on the relevant button below, to access the tutorial for your software.

PT EOFY Tutorial box Rest Professional EOFY Tutorial Rest Professional File Smart EOFY Tutorial

Best practice guide for property managers

Review and Preparation

1. Make sure you’ve put any rent changes in the system

Check and ensure that rent increases for the past 12 months have been implemented and have been processed through your system. This will save you a lot of time in making those last-minute inputs and eliminate reporting errors in case you did miss any rent changes over the year. 

2. Review outstanding work orders

Reviewing outstanding work orders early on gives you enough time to check what has been completed and what needs follow-up so you can get those invoices in before EOFY. 

3. Notify your creditors

One of the challenges every end of month, is getting invoices from your creditors. Notifying your creditors way ahead of EOFY can give you more time to process and pay invoices. Remember, any work done on the property by the owners has to be paid for within this period, so they fall into the right financial year – this is critical for tax purposes of your owners, like tax deductions for example. Give a clear deadline to your creditors – one that will give you enough time and avoid stress in processing tons of invoices as EOFY nears. 

4. Enter All Invoices

Allocate some additional time in entering invoices so you can avoid the onslaught of workload in entering them all days before EOFY. 

5. Sold and Lost Properties

Ensure numbers of sold and lost properties are accurate and allocated correctly in the system. 

6. Review bond reconciliation  

Another important thing that you need to check on is if your bond information is up to date. While it is likely that your bond reconciliation is automated, a bond audit is a good way to check if you have a bond for all properties you manage and if old bonds for properties that have been vacated have been allocated correctly. 

7. Plan Ahead

EOFY means that a new one is just around the corner. This is a good time to look at all areas of your business, from marketing to systems and procedures, even planning training for the next 12 months. Reviewing existing processes against expectations for the year ahead helps in determining which ones work and what needs to improve. This can assist you in implementing new policies and practices and removing those that are simply not relevant anymore. 

Financials

1. Overpaid Rent for Vacating Tenants

Any rent that tenants have paid in advance needs to be double-checked to ensure that overpaid rent are held and do not go to the landlord. 

2. Unknown Funds

Reviewing unknown funds helps ensure that funds that should go to the landlords are allocated properly in this financial year. This is a process that ideally has to be done more than once a year, but if you haven’t been as diligent – double-checking these funds before end of financial year will help identify unallocated income. This will also ensure that unknown depositwill be reported correctly for audit and lodged to State Revenue. 

3. Check Available Funds

Make sure owners have enough available funds to pay creditors, especially around this time when invoices are coming in. If they don’t, reach out to the owner and give them the option to pay the invoice themselves or transfer funds to your agency so you can pay for it on their behalf. There may be some accounts that owners have specifically instructed you not to pay this financial year.  Keep these separate so they are processed after the end of financial year.

4. EOFY Fees

One of the most important things when it comes to financials is EOFY Fees. Check fees against the agency agreement to ensure landlords are being charged correctly. This will also ensure that any negotiated amount and waivers are properly accounted for. EOFY Fees may not seem like a significant amount but when multiplied across the number of propertiesthey have an impact on your agency’s revenue. Charging correctly also builds on maintaining a good relationship with your owners. 

5. Other Fees

Of course, it’s not just EOFY fees that need to be correctly charged. Double check on any fees that need to be collected for the current financial year – marketing fees, admin fees or any letting fees that have to be entered manually. These fees need to be charged in the agreed amount in the correct financial year, so they don’t roll over to the next year. 

Statements and documentation

1. Understand your Statements

Regardless of the system, you are using, it is important that you understand what’s reflected in the statements so you can explain them correctly to your owners once enquiries come in. Train your team on how to handlenquiries for any entry of the statement so you can establish an efficient process.

2. Assign a point of contact and update the details in your template

Update your email/ statement template to include contact details for statement-related enquiries, this ensures they go to the right person or department and are answered correctly.  

3. Audit Requirements

Make sure all information is ready for audit. Preparing for end of financial year is a good time to check if all informatioand reports you need are correct and well organised for audit. 

What to do on the day

When you’ve got all the preparations done, EOFY should be quite easyHere are some reminders to make sure this day goes on smoothly for you and your team: 

1. Reconcile First 

Ensure all payments are processed and bank reconciliation has been completed. 

2. Perform Backup

If using server-based systems like Rest Professional, make sure to perform a backup of your files to prevent losing any data. 

3. Release Funds 

Ensure you are not holding on to any funds that need to go to your owners. Double-check the report to ensure these funds are released before processing EOM/ EOFY. 

4. Preview your Statements

Preview your statements to identifmistakes and make necessary corrections before sending them to landlords. This is ideal for agencies with a manageable size of rent roll but is understandably not a practical step for larger offices that manage thousands of properties. A more workable solution would be to start practising monthly statement and ledger previews moving forward to address incorrect entries early on. 

5. Process EOM and EOFY

Running EOM is often the easy part of the EOFY Process. Just be sure to follow the steps recommended by your software provider to ensure you get to this point without any problem.

And don’t forget to breathe!

Make EOFY something to look forward to with your team. Enjoy a shared brekkie to get a good start on things, remember to breathe and be sure to celebrate with an EOFY bash once all is done – you and your team deserve it!

Step-by-step articles covering the EOFY process

Need help in processing EOFY in your property management software? We have dedicated EOFY knowledgebase articles for Property Tree, Rest Professional and File Smart complete with step-by-step guides and instructional videos.

Frequently asked questions about EOFY in property management

Find answers to commonly asked questions on the EOFY process with our FAQ’s for Property Tree and Rest Professional.

Wishing everyone an easy and stress-free EOFY!