News, views and industry trends
Property management trust accounting explained
Summary Trust accounting keeps client money separate and protected. Agencies must follow strict state legislation and complete regular reconciliations. Daily tasks include receipting, payments, disbursements and balancing ledgers. Errors create majo…
Property management challenges every property manager faces
Summary Property management in Australia is becoming more complex due to increased compliance demands, rising costs and higher tenant expectations. Maintenance pressures are growing because of contractor shortages, urgent repair needs and rising mat…
How great customer experience drives real estate value
Customer experience (CX) in real estate is no longer a “nice to have”, it is a core driver of property value, brand trust, long term client loyalty, and market competitiveness. As expectations rise, agencies, property managers, owners, and developers…
How data analytics improves property management
Property management has become increasingly complex, especially as portfolios grow and tenant expectations rise. Today’s leading property managers rely on data analytics to make informed decisions, optimise operations, and stay ahead of market change…
How to nurture real estate leads at scale
Real estate lead nurturing has become one of the most critical components of a successful property sales and property management strategy. With buyers and tenants expecting quick responses, personalised service, and consistent communication, agencies…
How AI automation transforms residential real estate agencies
Residential real estate agencies are navigating rising client expectations, increasing competition, and the need for operational efficiency. AI automation is emerging as a strategic advantage, helping agencies streamline workflows, strengthen decisio…
Benefits of a property management AI chatbot
As the real estate landscape continues to evolve rapidly, renters expect rapid responses, effortless communication, and on-demand support. For property managers juggling enquiries, maintenance requests, leasing conversations, and administrative tasks…
Facilities management trends 2026: What to expect next
Summary: Key trends in FM for 2026 Facilities management is evolving rapidly, driven by digital transformation, ESG and efficiency demands. Mobile-first tools, AI-powered maintenance and smart building integrations are fast becoming industry standar…