What is a tenant benefit package?

A tenant benefit package is a curated collection of services and amenities designed to enhance the living experience of renters. This package goes above the necessities of a rental property by offering additional perks that can impact tenant satisfaction and loyalty. These benefits are carefully chosen to meet the evolving needs of modern tenants, aiming to provide a more comfortable and convenient rental experience.

In this blog, we look at why property managers and landlords should be offering benefits packages to tenants, as well as what you should include to ensure tenant satisfaction.

Why is a resident benefit package important?

Resident benefit packages are becoming one of the top multifamily trends. That means embracing resident benefit packages is essential for staying competitive. By offering a curated selection of amenities and services, you can provide more value to your tenants and set your property apart in a crowded market.

The expectations of tenants are also evolving. Modern renters seek multifamily properties that offer convenience, comfort, and a sense of community, which can all be addressed through a thoughtfully designed resident benefit package. By meeting these expectations, you can attract and retain high-quality tenants.

Why should you offer a tenant benefit package?

Integrating a resident benefits package into your property management approach is a strategic move that can improve your property’s performance and your bottom line.

Here’s why you should offer a benefit package to your tenants:

Increase tenant retention and satisfaction

Offering a tenant benefit package can significantly enhance the living experience for your residents. By providing services and amenities that add convenience and enjoyment to their daily lives, you’re demonstrating that you value their comfort and well-being. This approach can lead to higher satisfaction levels among your tenants, making them more likely to renew their leases.

Reduce vacancy rates

An attractive tenant benefit package can be a powerful tool in reducing vacancy rates. Prospective tenants are more likely to choose a property that offers additional perks and conveniences. This increased appeal can lead to faster leasing cycles and higher occupancy rates.

Improve property value perception

A tenant benefit package can significantly improve how tenants perceive the value of your property. When residents see the extra amenities and services you provide, they’re often willing to pay more in rent. This perceived value can boost your property’s competitiveness and profitability in the long term.

Increased revenue

Longer occupancy rates, reduced vacancies, and higher property value perception all contribute towards increased revenue for your multifamily property. You can also charge an additional fee for the services and amenities included in the tenant package, contributing towards a higher property income.

What does a resident benefit package include?

When selecting a resident benefits package, it’s crucial to understand your tenants’ needs, evaluate the competition, and focus on adding real value. This will ensure that you choose services and amenities that satisfy your tenants, leading to higher occupancy rates and enhanced property appeal.

Below are a few essential benefits to consider incorporating into your package:

Maintenance hotline

A maintenance hotline is a dedicated phone service that allows tenants to report maintenance issues and request repairs 24/7. It ensures that tenants have immediate access to assistance in the event of an emergency, demonstrating your commitment to their safety and comfort.

You can easily offer a 24/7 maintenance hotline with multifamily property management software. Property management software with an automated communications tool, like Callmax, will streamline maintenance requests. It will capture and prioritize maintenance requests across various channels, ensuring your onsite team can respond quickly.

Credit reporting

Credit reporting is an innovative service that can be included in a tenant benefit package. You can offer tenants an opportunity to build or improve their credit scores by reporting on-time rent payments to credit bureaus. This acts as an attractive financial incentive for current and prospective tenants.

You can utilize multifamily property management software for credit reporting. This software allows you to automatically track tenants’ on-time rent payments, making it easier to report to credit bureaus. You can also use the software to monitor tenants’ payment histories, ensuring accurate and up-to-date credit reporting information.

Virtual concierge

A virtual concierge service can enhance the convenience of living in a multifamily property. This service can assist tenants with various tasks, such as scheduling appointments, arranging transportation, and accessing local amenities. These added benefits can increase tenant satisfaction, leading to higher occupancy rates and better property performance.

Renters insurance

Renters insurance is an essential component of any comprehensive resident benefits package. It ensures that tenants’ personal belongings are covered in the event of a fire, disaster, or other unforeseen accidents.

Including renters insurance in tenant benefit packages is also advantageous for property managers and landlords. Renters insurance often includes liability coverage, which decreases the potential for financial conflicts and legal issues. This allows you to have a more harmonious landlord-tenant relationship should an issue arise.

Property management software simplifies the process of offering insurance for multifamily tenants. This technology streamlines insurance arrangements, making it more convenient for you to provide this service to your tenants.

Maintenance requests and emergency maintenance

Efficient handling of maintenance requests and reliable emergency maintenance services are vital to tenant satisfaction. These services ensure that all tenant concerns are addressed promptly and effectively.

Multifamily property management software allows residents to submit their issues online at any time, providing a straightforward and accessible way to communicate their needs. By using this software, tenants can quickly report problems, track the status of their requests, and receive updates.

Identity protection

Identity protective services are an important component to include in tenant benefit packages. This service acts as a protective barrier for tenants against identity theft and fraud. This proactive approach can lead to improved tenant retention rates, reduced potential disputes, and a positive reputation as a responsible property manager or landlord.

Improve tenant satisfaction with a tenant benefit package

MRI Software’s multifamily property management software empowers you to enhance tenant satisfaction by offering tailored tenant benefit packages. Our platform allows for seamless integration of automated communications, online payments, efficient maintenance request processing, and more. With our suite of tools, you can easily select and manage services and amenities that cater to your tenants’ needs.

FAQs about resident benefit package

Get a software demo

Multifamily software used by the top ten NMHC managers

Take full control of the lead-to-lease process

Get a demo
Find good tenants

What type of health insurance is offered for residents?
Is dental and vision coverage included for residents?
Is disability insurance provided for residents?
On-Demand Webinar

Unraveling Centralization: A Crash Course for Multifamily Organizations

The concept of centralization in the multifamily industry has taken off in recent years, and with many owners and operators strapped for talent and financial resources, it’s no wonder why! Regional property managers across the country are stuck with …

Watch the Webinar

Reinvest in some more great content:

Multifamily Mid-Year Review: Fundamentals and Foresight to Guide You Into 2025

Multifamily mid-year review: Fundamentals and foresight to guide you into 2025

Find out more

Select your region