In today’s world, the highest impact on customer satisfaction and experience is solving problems – Many of which can be resolved via self-service. But when outdated, complex processes stand in the way of accessing crucial documentation or solving maintenance issues, they’re left feeling frustrated and your helpdesk cannot deliver efficient services.
Resolve maintenance challenges quickly and enable clients to self-serve with MRI Evolution Reach, a client engagement portal designed for facilities management. Our dynamic online self-service portal enables open communication and self-service functionality across a wide variety of disciplines and environments. Clients can log requests, review progress and access reports and documentation you authorise from MRI Evolution. All this helps you drive efficiencies and customer satisfaction and relieves your helpdesk to focus on improving client experiences in your facilities.