Case Study

Coronis : Delivering world class services

Coronis is an entirely family owned business with offices covering South East Queensland. The Coronis team comprises of over 270 dedicated people specialising in residential, commercial and investment sales as well as property management. Jodi Ford, Property Management Director, shares how Rest Professional has helped their award winning property management team provide outstanding services while managing a growing rent roll.

Recognised as Leader of the Year in the 2018 Leading Property Managers Association Awards, Jodi has moulded a team that is dedicated in providing excellent customer service to landlords and tenants. It is this commitment to customer service that earned the property management team the Excellence in Customer Service Award on the same year. But maintaining a high quality standard of service is by no means a walk in the park. Especially when the team has around 5,000 rentals to manage.

Moving to MRI Rest Professional

But deciding to go with another software was a big decision and the team at Coronis wanted to ensure that it can handle their growing business. “We had just bought a bigger rent roll and the previous owners had being using MRI Rest Professional. Based on their experience and confidence in the product to be able to manage that number of properties, we decided to begin a partnership with MRI.” And the decision proved to be a good one. The technology offered by MRI Rest Professional matched their business needs and the support from MRI only made the whole experience better. “The actual implementation was easy and the fantastic support is something I can’t stress enough. The backend of MRI Rest Professional and the support we receive is sincerely the major reason why we continue to use Rest Professional and be happy about it.”

Support you can count on

Jodi believes that while there is no 100% perfect software, it is the support that truly makes a difference. “Generally speaking most property management software does a similar thing and I believe that what sets a provider apart is the support and service they offer the client. You don’t need support when things are going well, however its times when something goes wrong and people are stressed out that you want support to come in and resolve the issue. This is the reason I rave about MRI.”

“There are always going to issues and problems with a software and we are very aware of that, but the MRI support team always get it fixed diligently,” Jodi says. Overall, Jodi and her team’s experience with MRI Rest Professional has been great as it has allowed them to be more productive and helped them efficient processes in place. “We know we can rely on MRI and it’s that peace of mind that gives us confidence to run our business efficiently.”

Essential tools in property management

Integrating seamlessly with MRI Rest Professional is the electronic document management system, File Smart. Designed for a real estate office’s needs, MRI File Smart has helped the team at Coronis do its end of month processes much more easily. “I don’t think we could do it without Rest Professional and I’m going to say File Smart at the same time. Rest is fantastic, but it’s the two products working together that really make the difference to our business efficiency,” explains Jodi “We were one of the earlier adopters of MRI File Smart and the end of month procedures that we do including all the collating and sending of all those documents is just so much easier now.”

“The fact that it integrates with MRI Rest Professional just makes things so much smoother for us all. I couldn’t imagine going back and having to do everything manually now.”

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