Automatic Utility Connection referrals powered by Vault & MovingHub

LJ Hooker Southern Partners, a prominent real estate agency in New Zealand, has implemented a fully integrated workflow using MRI Vault, MRI Palace, and Movinghub. The combined solution strengthens every stage of the property journey and supports a seamless experience for buyers, sellers, and tenants.

The Problem

Before integrating these systems, sales agents and property managers were managing fragmented tools and manual processes that slowed down daily operations and increased administrative risk. The team needed a unified solution that simplified workflows, automated repetitive tasks, and improved client experience during the moving period.

The Solution

Vault and Palace provided the foundation for an integrated workflow, supported by Movinghub’s end-to-end connection process. Together, the systems enable automatic utility connection referrals without adding extra steps for agents.

We chose MRI Vault over other CRMs because of the price and the fact that Movinghub was already integrated. It’s so easy to use and really handy for the clients

– Andrea Knowles, Client Care Manager at LJ Hooker Southern Partners.

The integration delivers a complete lifestyle experience by offering:

• Lead capture and CRM sync of buyer, seller, and tenant details in Vault or Palace to Movinghub
• Eliminate manual handling through automatic utility referrals initiated by Movinghub
• Improved client engagement and support from Movinghub’s Movologists, or self-serve via the branded portals
• Visibility for property managers to track referral status and engagement with MRI Software, supporting ongoing reporting

The Benefits

The integration is seamless. It’s embedded in the workflow, so our team doesn’t have to remember to do anything. It just happens

– Tayler Bradburn, Senior Account Manager for Movinghub reflecting on the benefit of a fully integrated system with MRI Software.

This new setup for LJ Hooker Southern Partners has reduced manual work and improved efficiency each week by removing the need for manual referrals. The systems are designed to scale, which means the solution can support growth without adding administrative burden.

Client experience has also improved through timely and proactive service, especially during stressful times.
The outcome extends beyond productivity and efficiency gains. The integration also creates additional revenue opportunities through referral incentives.

We’re proud to support LJ Hooker Southern Partners with a solution that brings value to every stakeholder – buyers, sellers, tenants, and the agency itself.

– Kris Bondin, head of sales, Movinghub.