Access and Registering for the MRI Property Connect App
I have previously logged in to the Portal, how can I now get access to the MRI Property Connect App?
If you have already accepted an invitation previously and have logged in to the Portal, you will be able to simply download the App and click Login using your existing credentials provided that you are using the same email address.
I have logged into the Portal before however, I have a social media login. Can I use the MRI Property Connect App?
Social logins for the App is coming soon.
How do I get access to MRI Property Connect App if I’ve never had access to the Portal or the App before?
Your Property Manager needs to send you an invitation to Get on board. Contact your Property Manager so an invite can be sent to the Portal/App
How do I log in to the app once I’ve received an Invite from my Agent?
a) Existing Portal Users log in with existing login details by clicking Login
b) If you do not have an existing portal login, you will be required to create a new account as follows
- Step 1 – Click Get on board and enter the email address that the invite was sent to
- Step 2 – An email verification code number will be sent to the nominated email address; enter the 6 digit code
- Step 3 – Create and confirm a new password then log in
While registering for the App, I got the Invitation not found error, what does this mean?
This error appears when either you have not used the same email address where you received the initiation, or the invitation has expired. In the case of an expired invitation, contact your Property Manager so another invite can be sent.
I was able to login earlier, now I am getting Unauthorised error or 401 error, what does this mean?
You may need to clear the App’s cache and data from your phone device settings (steps on how to will vary depending on the device). Once done, you can try to log in again.
If I move from one property to another with the same Agency, how can I access the App for my new property?
Your Property Manager is required to add your same contact details from your previous property to the new property. If this is done correctly, you will automatically see the details of the new property in the App once your new tenancy is active. Speak to your Property Manager if there are any issues.
We have a new tenant that had previously accessed the Portal with a previous Agency. How can the tenant access the app for the property with our Agency?
If this scenario occurs, only the old property will display. We are improving this workflow very soon to enable the tenants to view both properties.
If I use the App, will I lose access to the Portal?
No. The App and Portal are linked, you can use one or both, the information displayed in the Portal will be displayed in the App. However, the App does have some additional features.
I have logged into the App but it comes up with an error Your Property Tree account is not active yet. Please try again later or contact your Property Manager for more details. What does this mean?
This error usually appears because:
a) Your lease start date is in the future. Once the lease start date has been reached, you should be able to log in to the App, OR
b) Your tenancy profile has since been archived
I am an existing owner and have been using owner portal. Now I am also a tenant, will I be able to use the tenant portal or app with the same login?
Yes you can. Here are two ways, you can get access to tenant app:
a) You will automatically get access to tenant app or portal if your property manager has added your existing details to your tenancy account
b) If you do not get automatic access, then your property manager needs to send you an invite for the tenant app or portal, you need to register using portals if you wish to use same login details. After registering, you can continue using app.
I received 2 invitations one for MRI property Connect and one says Maintenance Plus, which App should I download?
You may receive 2 different invites if your Agent uses the Maintenance Plus platform, however, you only need to download the MRI Property Connect App which includes the Maintenance Plus feature
When I attempt to submit a maintenance request via the MRI Property Connect App, I receive an error.
If you are not able to submit a maintenance request via the App, please note down the screen you were on when receiving the error and the error message and send this information to your Property Manager.