Rockend is now officially MRI Software

Rockend is now officially MRI Software

We’re excited to announce that the Rockend website now has a new home on mrisoftware.com/au. As of 22 July, when you visit the Rockend website rockend.com, you will be automatically redirected to MRI Software mrisoftware.com/au.

While the name might be changing, it is still business as usual. Our commitment to maintaining the history, legacy, local services and support of all your Rockend products will not waiver. Indeed, with a greater pool of resources and enhanced capabilities, the products that you know and rely on can and will only get better. Over the coming months, you may see some product names change slightly, as well as brand colours and logos.

To help with this transition here are a few answers to questions you may have:

Will there be any changes to my products and services?
All products and services will continue functioning to the same high standard. You will see the logo and identity change to reflect our new brand. And you can continue to expect regular upgrades and improvements as per usual.

Can I still access customer lounge via the new web site?
Yes. Desktop customers can continue to access the customer lounge via the new mrisoftware.com/au web site. From the top navigation menu, go to Service > Support > Rockend Customer Lounge

Has Support contact details changed?
No, you can contact support via phone 1300 657 700, Live Chat or email.

For Property Tree clients: Where do I find?

• Solution Information: Check out the MRI Property Tree page on the MRI website to find everything you need for Property Tree.
• Login Portal:
  • Agent Portal Login
  • Owner and Tenant Portal Login
• Support Contact Info: Bookmark MRI’s Client Support page to quickly access the phone number for the MRI Support team.
• Live Chat: You can start a chat with our Support Team directly from your Property Tree platform.
• Knowledgebase: Create support cases, request product features, browse knowledge articles, view support videos, and more using the Property Tree Knowledgebase.
• User Community: Share ideas, feedback, information and be part of a supportive network of industry peers on the MRI User Community
• Help and Training: training.rockend.com/
• Blog: www.mrisoftware.com/au/blog/
• Resource Library: www.mrisoftware.com/au/resources/

For Rest Professional clients: Where do I find?

• Solution Information: Check out the MRI Rest Professional page on the MRI website to find everything you need for Rest Professional.
• Support Contact Info: Bookmark MRI’s Client Support page to quickly access the phone number for the MRI Support team.
• Rockend Clients Area: You can still access the Rockend Clients Area directly at customer.rockend.com/customer-lounge to download the latest version of Rest Professional.
• Knowledgebase: Create support cases, request product features, browse knowledge articles, view support videos, and more using the Rest Professional Knowledgebase.
• User Community: Share ideas, feedback, information and be part of a supportive network of industry peers on the MRI User Community
• Help and Training: training.rockend.com/
• Blog: www.mrisoftware.com/au/blog/
• Resource Library: www.mrisoftware.com/au/resources/
• myMRI Portal: Create support cases, request product features, browse knowledge articles, view support videos, and more using the myMRI portal.

For Strata Master clients: Where do I find?

• Solution Information: Check out the MRI Strata Master page on the MRI website to find everything you need for Strata Master.
• Support Contact Info: Bookmark MRI’s Client Support page to quickly access the phone number for the MRI Support team.
• Rockend Clients Area: You can still access the Rockend Clients Area directly at customer.rockend.com/customer-lounge to download the latest version of Strata Master.
• Knowledgebase: Create support cases, request product features, browse knowledge articles, view support videos, and more using the Strata Master Knowledgebase.
• User Community: Share ideas, feedback, information and be part of a supportive network of industry peers on the MRI User Community
• Help and Training: training.rockend.com/
• Blog: www.mrisoftware.com/au/blog/
• Resource Library: www.mrisoftware.com/au/resources/
• myMRI Portal: Create support cases, request product features, browse knowledge articles, view support videos, and more using the myMRI portal.