The Agency: Cutting 60 minutes off every inspection with MRI Property Tree & Inspection Express

The Agency – Inner west, is one of the largest offices in The Agency’s national network, managing almost 4,000 properties in their portfolio. With a focus on operational excellence, transparency, and reliability, the business recently adopted Inspection Express to strengthen its integration with MRI Property Tree and streamline the way inspections are managed.

The Problem

The Agency Inner West has been using MRI Property Tree since 2024 and was seeking a faster, more consistent way to manage inspections, standardise its tech stack, and lift team performance.

Before centralising with Inspection Express, the Strathfield office had been working across separate systems. This caused delays, inconsistencies, and onboarding times of up to 90 minutes for new tenants. Following the acquisition of 1,500 additional properties, the team faced several challenges:

• Duplication of existing data
• Delayed or missed follow-ups leading to incomplete records in Property Tree
• Disjointed tools and inconsistent processes across teams
• Time-consuming inspections and repetitive manual admin
• Pressure from onboarding a large volume of properties without streamlined systems

The Solution:

The Agency Inner West implemented Inspection Express to unify tools, enhance the Property Tree integration, and support its growing portfolio.

The business deployed seven 360° camera units for full team coverage, introduced emergency backup cameras, adopted AI-driven comments and comparison tools, and deployed hands-on training to support the roll out.

Following a detailed demonstration of the MRI Property Tree and Inspection Express integration, General Manager, Bec Tubridy, shared how the team saw clear value in bringing in the systems together to achieve:

• Nationwide consistency in reporting and processes
  “Having different tech stacks across offices made it harder to scale, measure, or train. Standardising with Inspection Express was essential”
• Significant time savings with 360AI inspections
  “The 360AI inspections are a game changer. Ingoing reports that used to take an hour and a half now take 30 minutes. It’s a massive time saver”
• Reduced manual follow ups and smoother workflows
  “It syncs beautifully with MRI. The inspection finalises in Property Tree, and a new one is auto scheduled. No chasing or admin needed”
• Fast adoption with a clean intuitive dashboard
  The platform’s user-friendly interface allowed the team to quickly onboard staff with minimal disruptions.

The Benefits

The integration between Inspection Express and MRI Property Tree has transformed how The Agency Inner West operates. The team can now focus more on clients and less on repetitive tasks.

Other benefits Include:

• Reduced inspection times from 90 minutes to 30 minutes
• Automated month-end processes, enabling open inspections to now auto-close in Property Tree
• Standardised tools and processes ensure consistency across teams
• Fast adoption and engagement, with 360AI features helping drive confidence within weeks.

“Once the team started using Inspection Express, the feedback was overwhelmingly positive” reflects Bec Trubidy. “Everything lives in Property Tree. It’s our source of truth. Having Inspection Express feeding directly into that saves us from admin chaos.”

Beyond immediate productivity gains, the integration has created a forward-thinking automated ecosystem. Inspections, maintenance, invoicing, and communications now work in sync, giving the team more time to focus on what truly matters: delivering exceptional service to their clients.