Recover residents’ share of utility expenses through our fully integrated and streamlined billing process. Individualized statements reflect each unit’s utility charges, rent, and other ancillary items, and everything in the resident ledger is conveniently paid in one digital transaction.
Zego Resident Billing
Features, benefits and differentiators
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Flexible Billing Methodologies
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Legal and Regulatory Expertise
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Customized Statement Messaging
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Paperless Billing
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Automated Bill Retrieval
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Seamless Data Integrations
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Submeter Alerts
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Reporting and Benchmarking
Flexible Billing Methodologies
Flexible Billing Methodologies
For each property in your portfolio, we’ll assess your unique business needs and the local regulatory environment. From there, we’ll determine the best recoupment structures and billing methodologies (RUBS or submeters) that will bring you the highest returns.
Legal and Regulatory Expertise
Legal and Regulatory Expertise
We set you up with the most effective recoupment strategies that comply with state and municipal regulations. Our team members are also active members of the utility billing legal scene and will inform you right away if any new laws will impact your properties.
Customized Statement Messaging
Customized Statement Messaging
Since residents are guaranteed to look at their monthly bill, use that space to your advantage! Our invoices offer dynamic messaging so you can grab their eyeballs about important announcements like lease renewals, upcoming events, and more.
Paperless Billing
Paperless Billing
Paperless options eliminate unnecessary delays in the billing process so you can get paid faster. And you’ll save some trees while you’re at it.
Automated Bill Retrieval
Automated Bill Retrieval
It’s likely you have a considerable number of utility invoices for all the properties in your portfolio. But that doesn’t prevent us from obtaining your utility invoices in a timely manner each month. With automatic bill retrieval, we initiate the billing process shortly after your invoices are issued.
Seamless Data Integrations
Seamless Data Integrations
Utility billing data populates directly with MRI, giving you full visibility throughout the billing process. And with real-time data integration, there’s no need to input data across multiple platforms.
Submeter Alerts
Submeter Alerts
Quickly learn about and address abnormal submeter behavior with proactive, customizable meter-level alerts. Pinpoint errant submeters early to prevent waste and save costs.
Reporting and Benchmarking
Reporting and Benchmarking
With resident utility billing, you will always have a precise picture of your utility recovery rates. Plus, compare properties portfolio-wide for continuous improvement.
Zego Utility Expense Management (UEM)
Ensure your bills are paid on time, eliminate unnecessary costs, and save your staff countless hours of time.
Automatic Digital Invoice Receipt
No need to forward us your invoices, we acquire each one. We keep tabs on what’s been received, and proactively track down ones that are missing
Auditing and Resolution Disputes
Each invoice is reviewed for possible errors. And if needed, we can dispute errors on your behalf
On-time Payments
Each invoice is paid on time, minimizing late fees from accumulating
Seamless Integrations
Invoice information populates directly into MRI Living, giving you full visibility into utility charges and payments
Reporting and Benchmarking
Detailed reports let you benchmark how your properties’ utility consumption and spend compares to other multifamily portfolios
Energy Supply Management
Simplify and streamline Energy Star and conservation reporting
Zego UEM Benefits
Smart & Automated AP Workflows
• Completely offload the time-consuming utility accounts payable process
• Automate vacant unit cost recovery to catch every instance of utility theft
• Invoice data integrates into MRI Living Software, eliminating manual data entry
Tighter Control Over Utility Expenses
• Stop utility billing errors that cost you thousands of dollars per year
• Keep accounts in good standing when invoices are continually paid on time
• Get detailed reports and automatic notifications of anomalies
Increased NOI/More Profitable Properties
• Minimize late fees and incorrect charges
• Improve efficiency and savings by benchmarking utility spend across your portfolio
• Recover money from utility theft and charge offending residents a penalty fee
Comprehensive Multifamily Utility Audit Program
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Smarter Billing and Anomaly Detection
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Successful Billing Disputes
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Automated Utility Theft Monitoring
Smarter Billing and Anomaly Detection
Smarter Billing and Anomaly Detection
Thirty-eight percent of utility bills have an error in them. To make sure we catch every single one, we use a combination of automated triggers and personalized reviews to find things that are amiss.
Successful Billing Disputes
Successful Billing Disputes
Trying to rectify billing errors is time-consuming. And when you manage the entire utility AP process in-house, it’s tempting to let things slide. We help you fight these battles and resolve disputes.
Automated Utility Theft Monitoring
Automated Utility Theft Monitoring
We proactively identify residents who have not put utilities in their name and help you recover those costs. And to minimize the financial impact, we notify you about delinquencies within a day– versus weeks or months – of each utility’s new billing cycle. Our platform lets you customize grace periods, billing parameters (by unit, utility type, etc.) and penalties for repeat offenders.
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