Client Support  |  London, UK

Software Support Agent

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Description

MRI Software is currently looking for a Software Support Agent. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the City of London, as a Support Agent that provides help desk service

Responsibilities

As a Support Agent with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues. MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Requirements

Creative and curious troubleshooter
Good organisation and time management skills
Strong communication skills with the ability to confidently articulate technical concepts
Development and technical software experience is a plus
Previous experience in serving customers in any industry is helpful

Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, and Canada with over 1300 team members to support our clients and their unique needs!

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17000+

clients

10m

units

2.3m

leases

140+

partners

170+

countries