Global Client Support  |  Sleaford, England

Client Support Specialist

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Description

MRI Software is currently seeking a Client Support Specialist to join our team in our Sleaford, Lincolnshire office! In this role, the successful candidate will work with the MRI Software Client Support team, analyzing complex software issues, engaging with our worldwide client base, and providing an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Skills & Requirements
  • Customer focus and a passion for support
  • Creative and curious troubleshooter
  • Strong organization and time management skills
  • Professional communication skills with the ability to confidently articulate technical concepts
  • Previous experience in customer service
  • Excellent computer skills and knowledge of Microsoft products required

*In-depth training on our software will be provided.*

Summary

Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modelling and analytics for the global commercial and residential markets.

MRI Software’s EMEA Headquarters is based in the city of London with various other offices across the United Kingdom.  In addition, our global organization has grown to include office locations across the United States, Canada, Australia, New Zealand, Hong Kong, Singapore and South Africa. Technology has changed over the years, but we pride ourselves on staying true to the original vision of our founders.

 

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9000+

clients

8.3m

units

1.9m

leases

140+

partners

170+

countries