Client Support  |  Bangalore, India

Manager, SaaS Services

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Description

MRI Software is seeking a Manager, SaaS Services in our expanding office in Bangalore, India! This role will help build and manage a team of SaaS System Administrators. This role will be responsible for managing the in region group and frequently communicating and reporting information to the global SaaS Services teams.

RESPONSIBILITIES: 

  • Manages the SaaS Application Administrators/Engineers, who are responsible for responding to and resolving SaaS related activities.
  • Owns the strategy, goals and plans for their team’s success, aligns their team with their business’s goals and understands the connections across organizational boundaries.
  • Measures team performance against established benchmarks, ensuring all interactions are handled in an efficient and quality focused manner, and provides coaching and feedback to improve performance.
  • Balances the needs of MRI’s stakeholders and consistently takes a cross-functional perspective.
  • Coordinates with global SaaS leadership to solve for conflicting priorities.
  • Facilitates handoffs and work streams across multiple time zones.
  • Identifies development needs in team members, prepares effective development plans, and actively promotes knowledge acquisition.
  • Develops high performance teams by diagnosing, understanding and facilitating team dynamics.
Skills & Requirements
  • Excellent interpersonal and professional communication skills, both verbal and written.
  • Strong project and time management skills.
  • Proven ability to lead a team to achieve operational goals.
  • Ability to manage multiple tasks while effectively focusing on priority issues.
  • Excellent problem solving, leadership, and coaching skills.
  • Ability to work as a member of a team and cross-functionally within an organization.
  • Previous supervisory or management experience required.
  • Knowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plus.
Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.

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