TCAM, a MRI Software company, is seeking a Loan Servicing Business Analyst to join our team in Washington D.C.! We are looking for an analyst with loan servicing or other relevant systems experience to play a key role implementing, enhancing, maintaining and trouble-shooting systems and processes used to deliver loan servicing to clients. This position is a critical role in a new team formed to address the needs of a major public agency client.
- Work collaboratively with loan servicing team, contractors and MRI colleagues to implement and enhance loan servicing systems and processes
- Analyze system usage and provide team with recommendations for improvements and training
- Identify and assist with implementations of enhancements to the systems used for servicing and reporting
- Provide escalated technical support to the staff and contractors using the systems
- Develop business requirements for scripting automation.
- Analyze, troubleshoot and correct systems issues as needed