Client Support | Birmingham, UK

Graduate Support Agent

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Description

We are currently looking to recruit a Customer Support Agent who will be responsible for providing technical solutions, advice and consultancy for the software applications provided by the business.

This is a fantastic opportunity for someone looking to gain 2nd line Application support experience who would have hands on involvement with customers. This will include experience working with databases, interrogating and manipulating information to achieve results and ultimately to solve problems that are presented.

Responsibilities

Gaining an excellent level of knowledge of our product set, you will be responsible for Application Support of our suite of software solutions that we develop in-house
Resolve support tickets to SLA commitments
You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability
Assist in building and maintaining a knowledge base for use across the
Strong problem-solving skills and analytical understanding

Ability to identify and highlight service improvements
Excellent telephone manner, excellent communications skills both Verbal and written
The role requires extensive working knowledge of SQL

Requirements

A friendly and collaborative attitude and strong team player
Ability to pick up new technologies quickly and efficiently
Ability to identify and highlight service improvements
Good experience with Microsoft IT technologies
Possess good personal organisation and time management abilities gained in a similar environment

Fast learner and adaptable

Your Journey

Joining MRI Software means teaming up with the world’s most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organisations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth. People like you! Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the proptech world. Join a business where all 2,000+ of our immensely talented employees are listened to and make a real difference.

And we know how to reward outstanding performance, recognise effort and celebrate our wins in style. Enjoy unrivalled benefits such as our Flexi Friday scheme, employer contributed pensions, private medical insurance, eligibility for an annual performance bonus, tuition reimbursement and much more!

Amazing growth takes amazing employees. Are you up to the challenge?

Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 1800 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.

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Graduate Support Agent

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