Client Support  |  Toronto, ON, CAN  |  Full Time  |  Entry Level

French Bilingual Support Analyst

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Description

We are seeking a French speaking Bilingual Support Analyst to join our Client Support team. As a Support Analyst, you will be responsible for the provision of front line support of Angus AnyWhere® product of the MRI product portfolio to both internal and external customers providing first class customer service at all times. Angus AnyWhere® is mobile and cloud-based work order and operations management solutions for commercial real estate teams. Your role will entail support activities including providing information to the client to solve and assist in English and French over support calls, online and via emails. The successful applicant must have excellent critical thinking and writing skills, have solid and diverse knowledge of computer operating systems, browser quirks, and mobile devices, as well as being comfortable speaking with clients on the phone.

Responsibilities:

  • Develop strong, ongoing relationships that foster loyalty and retention with key client stakeholders and representatives through calls and email
  • Provide hands-on support through calls and email correspondence
  • Work closely with cross-functional teams to ensure that our client’s needs are being met
  • Take initiative and interest in side projects as required or assigned
  • Engage with an active approach to learning Angus AnyWhere® and understanding our industry and the competitive landscape
  • Advocate on your client’s behalf throughout Angus, and manage their expectations
  • Coordinate investigations into the system as well as logging information into the system
  • Analyze data trends and client feedback in order to improve process and functionality

Experience and Skills:

  • You are fluent in English and French, with outstanding interpersonal and communication skills.
  • You have a minimum 3 years of relevant experience in Customer Service.
  • B2B/SaaS background is also an asset.
  • You encompass a well-rounded set of competencies including technical skills, client focus, professional accountability, teamwork and critical thinking.
  • You are well organized, attentive to detail, self-disciplined and curious by nature.
  • You are a team player but can work well on your own and with minimal supervision if required, have a positive can/will-do attitude, always strive to the do the right thing for your colleagues and clients.
  • You demonstrate good judgement to make decisions and possess an overall pleasure and interest in using technology as a tool.

Hours of Work: The Support Team provides services to clients Monday to Friday (except common US/Canada Stat Holidays), from 8:00 am through 8:00 pm. Team members are assigned shifts 8:00 AM – 4:00 PM, 10:00 AM to 6:00 PM and 12:00 PM to 8:00 PM on rota basis.

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 2800 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.

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