Client Support  |  Cleveland, OH, USA

Customer Success Manager

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Description

As a Customer Success Manager, you will build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value. You will be the trusted adviser responsible for ensuring that new and existing clients derive value from our platform, and ultimately renew and grow their relationship with us. You will become a product expert, have a deep understanding of customer goals and use cases, and build strong relationships that help turn clients into advocates. With enthusiasm and clarity, you will coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data, and ensure that our clients are successful and delighted by their Leverton experience. You will also be responsible for driving the renewal process and identifying opportunities for growth for your clients. We are looking for CSMs who are passionate about customers and the ways in which they use technology to drive results.

If this sounds like a good fit, we’d love to hear from you!

Responsibilities:

  • Assist pre-sales with pilots and data modelling activities (no experience required, we will teach you)
  • Manage the entire post-sales process, from onboarding, training, adoption, support, renewal, and relationship building
  • Ensure an exceptional experience for all customers and work to ensure product adoption and relationship growth
  • Increase retention and revenue growth with regular check-in calls, QBRs, and top of class support
  • Help provide coaching and training to improve adoption of Leverton
  • Prioritize opportunities and provide the best customer experience
Skills & Other Requirements
  • Exceptional oral and written communication skills that show enthusiasm, energy, and poise
  • Comfortable in a fast-paced environment that requires strong time-management skills
  • A record of success and have experience working with enterprise-level accounts
  • You are exceptionally organized, detail-oriented, and process driven, and can successfully manage multiple competing responsibilities at the same time
  • Ability to work with technical and business teams to get things done
  • You love technology and understand how it’s best used. Wanting to learn more about AI is a plus!
  • BA/BS required; 1-2 years of work experience minimum
Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, and Canada with over 1300 team members to support our clients and their unique needs!

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17000+

clients

10m

units

2.3m

leases

140+

partners

170+

countries