Information Technology  |  Cape Town, South Africa

Corporate IT Generalist

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DESCRIPTION

MRI Software  is a leading provider of innovative software solutions for the global real estate industry is seeking a dynamic, energetic, Corporate IT Generalist to join the team in Cape Town, South Africa.

This role will provide internal users software and hardware support for their workstations, as well as account management support.   This role will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software’s utilized by the business.

MRI delivers a comprehensive and truly configurable solution, from property-level management and accounting to the most complex, long-range financial modeling and analytics for both the commercial and multifamily real estate markets.

RESPONSIBILITIES & REQUIREMENTS

RESPONSIBILITIES:

  • Imaging Laptops, desktops, servers, notebooks, and tablets.
  • Working with Desktop Engineers to maintain image libraries.
  • Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets.
  • Troubleshooting software issues with Laptops, desktops, servers, notebooks, and tablets.
  • Acting as an account admin for various software products.
  • Assist with Wireless account management.
  • Troubleshoot internal network issues.
  • IP phone support.
  • Project work.
  • Internal audio visual setup, tear down and troubleshooting.
  • Hardware inventory maintenance.
  • Corporate data center monitoring, and maintenance.
  • Virtual server troubleshooting, building, and maintenance.
  • Serve as part of the on-call rotation
  • Configure, implement and administer servers and related applications, including VMware and Citrix, to provide a responsive and consistent computing environment.
  • Manage and maintain periodic (e.g., daily, weekly, monthly, annual) data backups for servers, PCs and storage devices, including off-site storage of tape/disk media.
  • Install new software releases and system upgrades
  • Monitor, manage and resolve client tickets
  • Troubleshoot components of systems relying on proven techniques for IT data center analysis and evaluation.
  • Participate in a rotating on-call schedule for after-hours support
  • Secure network systems by establishing and enforcing policies, and defining and monitoring access.
  • Support and administer firewall environments in line with IT security policy

 

 

KNOWLEDGE / BACKGROUND EXPERIENCE

Minimum of 4 years’ experience (or equivalent schooling) in a Help Desk role, system administrator role, or a software support analyst.

  • Basic Windows OS experience including Microsoft and Apple operating systems.
  • Basic Networking knowledge.
  • Basic hardware knowledge including: laptops, desktops, servers, switches, and routers.
  • Microsoft Office experience (Office 365 is a plus)
  • Knowledge of cabling and termination standards and experience working with Cat 5, Cat 5e and Cat 6 fiber terminations.
  • Experience with current Internet Technologies/ protocols (TCP/IP, XML, HTTP, HTTPS, SFTP, and Application Servers) a plus.
  • Solid methodical troubleshooting skills.
  • Customer Service experience.
  • Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfill job responsibilities.
  • Proficiency in server, storage and virtualization standards, techniques and tools.
  • Analytical/problem solving skills.
  • Clear and concise verbal and written communication to all levels of the organization.
  • Maintain a high level of confidentiality, as needed.
  • Effectively organize and prioritize work.
  • Simultaneously manage and deliver multiple projects.
  • Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
  • Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
  • Windows scripting (PowerShell) preferred
  • Experience with SuSE Linux is a plus

TECHNICAL / FUNCTIONAL SKILLS

  • Works independently and as a team member in a high performance 24/7 availability environment.
  • Working level of Documentation Skills, documents configurations, and project updates.
  • Implements solutions within the context of higher-level requirements.
  • Applies effective time management skills and can handle multiple tasks/projects effectively.
  • Uses experience and seasoned judgment to suggest approaches that optimize among customer needs, business constraints, and technological realities.
  • Stays current with industry trends and standards as well as how to integrate these into the help desk service catalog.
  • Works effectively in a fast paced environment. Performs multiple tasks concurrently on tight timelines.
  • Quickly gains basic understanding or working knowledge in new technical areas.
  • Monitor, manage and resolve customer issues as well as coordinating service with customers; engage or escalates to vendors for service restitution as appropriate.
  • Works with internal teams and external clients, vendors and other information technology professionals, requiring the ability to communicate in both technical and non-technical language.
SUMMARY

MRI leverages over 40 years of business experience to develop long-term successful relationships with its clients. Based outside Cleveland, Ohio, MRI Software is a global company with offices in the United States, Canada, Australia, New Zealand, Hong Kong, Singapore, South Africa, and the United Kingdom. Technology has changed over the years, but we pride ourselves on staying true to the original vision of our founders.

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