Client Support  |  Sydney, Australia  |  Full Time  |  Experienced

Client Support Analyst – Strategic Planning

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Description

MRI Software company is seeking a Client Support Analyst to provide front-line telephone and email-based support to external clients of our accounting and property management solutions!

Take the next step in your career and utilise your passion for technology and willingness to learn to deliver quality service. You will be provided with training, ongoing learning opportunities and support in this varied role.

Working with our clients on a daily basis, you will utilise your problem solving ability and outstanding communication skills. Tap into your trust accounting and/or property management knowledge to help our clients get the most from Strategic Planning . In addition, for the right person there will be room to progress further down the track.  

Responsibilities

  • Provide front-line support and communicate with clients directly in a confident and professional manner
  • Assist Strategic Planning users online to resolve support tickets, in a timely and effective manner
  • Contribute to product documentation and ability to convey information in a concise and effective manner
  • Assist in the testing of new features and enhancements
  • Provide project support to the broader Client Service Team
  • Take ownership of Client issues and proactively follow them up to resolution
  • Record all ticket details including problem and solutions in a CRM

 

 

Skills & Other Requirements

  • 1-2 years experience in using Accounting Software – experience with Investment Modeling/Strategic Planning is highly regarded
  • Previous experience in using Real Estate investing and valuation software highly regarded
  • Experience within the Commercial Property Management industry is highly regarded
  • SQL experience highly desirable
  • Ability to learn new technology and evolve with Product development is required
  • Intermediate to advanced MS Office skills (esp. Excel, Word, Outlook)
  • A can do attitude and a desire to learn and grow
  • Proven experience of your problem solving ability
  • Outstanding communication skills
  • Flexibility and passion for delivering outstanding service
  • Previous experience operating cloud based technology is highly desirable

BENEFITS:

  • Flexible working arrangements
  • Annual performance-related bonus
  • 6x Flexi Fridays: knock 2.5 hours off your day on a Friday
  • Me Days: an additional 3 days of leave each year to qualifying employees
  • Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

ABOUT THE BUSINESS:

MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business.

Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 2000 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.

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