Client Support  |  Cleveland, OH, USA

Client Services Specialist

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MRI Software is a leading provider of innovative software solutions for the Global Real Estate industry. We are currently seeking a Client Services Specialist to join our Global Client Support team based in our Atlanta office! This individual will be responsible for assessing, documenting and resolving basic Client issues. They will respond to routine inquiries of a technical or functional nature and support platform and product issues.

Essential functions include:

  • Handles problem resolutions that may require follow-up and/or escalation to a higher level of expertise.
  • Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.
  • Identify, assess criticality, and prioritize resolution of all new and existing issues.
  • Monitors, documents, and manages the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfaction.
  • Training of clients on product and functions via phone or WebEx.

Established in 1971, MRI delivers a comprehensive and truly configurable solution, from property-level management and accounting to the most complex, long-range financial modeling and analytics for both the commercial and multifamily real estate markets. As a leading provider of real estate enterprise software applications and hosted solutions, MRI leverages 40 years of business experience to develop long-term successful relationships with our clients.

Skills & Other Requirements
  • Excellent interpersonal and professional communication skills.
  • Strong time management and organizational skills.
  • Bachelor’s degree and/or related experience required.
  • Previous client support/service experience preferred.
  • Technical PC experience in a Windows environment preferred.
Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!

MRI Software is proud to be an Equal Employment Opportunity Employer.

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