Callmax Help

If you have already set up your Okta password and are having trouble logging in, you can use the “Need Help Signing In?” link on the Okta log-in screen:

If you have forgotten your password, select the “Forgot password?” link, then enter the email address used to register for Okta. Choosing the “Reset via Email” button will send an email with a link to reset your password and you will be prompted to create a new password for your Okta account.

If you are locked out of your account, select the “Unlock Account?” link, then enter the email address used to register for Okta and select “Send Email”. Your account may be locked if you attempted to enter the incorrect password too many times in a short time period. Alternatively, your account will be automatically unlocked after one hour.

If you have logged in using the Classic Login and entered a unique email address when prompted but have not yet received an email saying your account has been registered for Okta, please continue to use the Classic Login. Once you receive the email with further instructions you will no longer be able to use the Classic Login and will be redirected to log in via Okta every time you visit the Callmax website.

If an email address has been assigned to the incorrect user or needs to be updated, this can be done on the User Detail page of the Callmax website. Simply “Edit” then “Update” the Okta Email field for the user who the email is currently assigned to and replace it with another email address. Then the email address previously assigned to that user can be linked to another Callmax user.

Updating the Okta Email will only change the email assigned to the User. The User’s password will remain the same unless reset.