Global Client Support

Flexible, Responsive Support

MRI’s Global Client Support makes sure you get the most out of your investment

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MRI’s Global Client Support organization delivers 98% customer satisfaction ratings — and continues to pursue even higher levels of excellence.



Experienced and Knowledgeable Agents

Our analysts bring to the table diverse, relevant expertise drawn from backgrounds in accounting, property management, computer programming, local area network installation and maintenance, education and client services. Each has successfully completed a rigorous, comprehensive internal certification program — and many have participated in ongoing training programs with advanced certification levels.



Find the Package that’s Right for You

Flexible options allow you to design the support package that best meets your business needs. No two companies are alike, so no two companies need exactly the same support services. That’s why we offer a wide range of support options and pricing packages.

Standard Support Options include:

  • Unlimited 24/7 access to our myMRI Client Portal and Online Community
  • Convenient contact times from 8:00 AM – 8:00 PM Eastern Time (North American Clients)
  • Multiple support channels including toll-free telephone lines and online case submission through our myMRI Client Portal
  • Skill-based routing of your cases – meaning your unique case will be handled by the most qualified analyst

Concierge Support Options include the Standard Support Options listed above and the following:

  • Concierge level toll-free telephone lines
  • Direct access to our most experienced software analysts
  • Enhanced service levels and faster response times
  • Additional Designated Support Contacts (DSCs)
  • Elite option includes hours for customizations and web-based training


24/7 Self-Service Access

Take charge of your support with our self-service web sites. The secure myMRI Client Portal and Online Community allow you to:

  • Submit and track your support cases updated in real-time from our analysts
  • Search articles in our knowledge base for similar issues and learn how they were resolved
  • Post a question at the Online Community forums
  • Submit a product idea for consideration in a future release
  • Receive the latest company and product news
  • Download new software versions and service releases
  • Download product documentation and user manuals
  • Sign up for training through our Link to Learn Portal