Workspeed – Service Request

Workspeed – Service Request

A Powerful Tool to Automate Your Service Requests

WS-Mobile---iPhone-and-AndroidWorkspeed Service Request is a web-based communication hub for property managers, tenants, engineers, and vendors to submit and complete on-demand service requests. End-to-end tracking, comprehensive workflows, and inactivity alerts ensure effective, transparent request fulfillment as well as prevent billable requests from slipping through the cracks. Enjoy the freedom and efficiency mobile capabilities bring to your operations as tenants and staff will have the ability to create, dispatch, accept, and complete requests via their favorite mobile devices.

 

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Key Features of Workspeed – Service Request

  • ELECTRONIC REQUEST SUBMISSION – Service requests can be initiated via web portal, email, or mobile device. Requests can also be submitted on behalf of the requester in call center mode.
  • TASK ORIENTED TO-DO LIST – Easy-to-follow to do lists automatically organize work and ensure that nothing slips through the cracks.
  • FLEXIBLE WORKFLOWS – Configurable workflows allow for powerful request routing to account for all business scenarios, from property managers to engineers and vendors.
  • MANAGE BY EXCEPTION TOOLS – Empower your SLA by implementing acceptable time frames for workflow steps.
  • MOBILE CAPABILITIES – Create, dispatch, accept, and complete requests via mobile devices.
  • CONFIGURABLE BILLING – Standardized price lists, embedded inventory tracking, and detailed audit trails enable simple and accurate charge data entry.
  • ACCOUNTING SYSTEM INTEGRATION – Seamlessly transfer billable items into accounting systems to eliminate re-keying errors.
  • REQUEST ANALYTICS – Easy access to an extensive variety of standard and customizable dashboards and reports.

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The Value:

  • Improve Tenant Retention
  • Capture Additional Revenue
  • Enhance Staff Productivity
  • Reduce Operating Expenses
  • Enable Transparent Operations
  • Decrease Carbon Footprint