News March 16, 2022

March Updates from Palace Support

Palace Support Tech Tip

“When I am on page 5 of the property diary I click an item, I go back, and I’ve lost my place. How can I keep my place without starting from item 1 on page 1?”

Right-click on the item you would like to view and click on ‘Open link in new tab’. This will create a new tab in the browser and when closed you will have the 1st tab available to continue using. This is a built-in function in most browsers. Any link you want to open you can right-click it for more options.

Meet the team

Introducing Emma Nichol

Emma Nichol, Senior Support Analyst | MRI Palace
Emma Nichol, Senior Support Analyst | MRI Palace

Hi everyone,

Thanks so much for the warm welcome I have received from so many of you.
I have joined the MRI Palace team after around 18 years with a Harcourts PM office as General Manager. This big change also comes with 100% remote working from my home in Whakamaru, as opposed to commuting 30 minutes to Taupo.

Lake Whakamaru
Lake Whakamaru

My husband Dave and I live on about half an acre in a small village with a view over Lake Whakamaru and the surrounding countryside. It is a little slice of paradise still very undiscovered.

We have a 25-year-old son Bailey who has a successful construction business in Taupo so is only around 30 minutes away.

I probably should have been a Lawyer when I left school many moons ago – I love English and the written language, and legal arguments fascinate me.

In my spare time, I love a good Netflix series or movie – the European criminal ones are my favourite! The British make the best stuff my British husband would say.

2022 is about renovating our 1950s home, there is a lot to do inside and out so that will keep us all busy for months.

I look forward to working with you.

Emma Nichol,
Senior Support Analyst | MRI Palace

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Our Knowledgebase is constantly being updated to assist you in your query. Give it a go. Browse through the article library as you may find a solution either in written form or as part of a webinar or recorded video. If you are not able to find the answer there, our Palace Support heroes are here to help.

Feedback on the Support Team

Some great feedback was received this past month:

happy face Kylie:

The query was answered promptly, and my issue was dealt with within minutes. No problem!

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happy face Jennie:

We have just moved to Palace Liquid and Vickie talked me through it and I just want to give her a big shout out. She was brilliant. Also help from David in the Support team. Just wonderful people!

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happy face Adele:

Every time I have had to place an enquiry I have been followed up with almost immediately. If not, your staff members always make the best efforts to get in touch. Maddi and I played phone tag the other day, I really do appreciate her prompt responses. My problems are often solved within a few minutes by your awesome team!!

We encourage everyone to always review our service and send feedback messages as this helps us to better assist our clients. Should there be something that was missed or something that we could do better we enjoy hearing from you.

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sad face Karen:

My email counter shows 15 emails, but I cannot find them.

The “Inbox” notification will prompt when there are unread email and text (SMS) messages for all agents. When this area is entered there will be an “Email” and “SMS” tab. Working through these areas will reveal unread messages.

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Response Times

The wait time to answer requests has climbed to a high of 86% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.

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