News April 19, 2022

April Updates from Palace Support

Palace Support Tech Tip

“How do I place a letterhead in Palace?”

If you have the required permission to access the Letterhead area under System and Settings this is where you can drag and drop the company’s letterhead. This article explains the formatting and dimensions that are supported: Placing your letterhead/logo into Palace

“Are we able to create email signatures?”

Under the active users’ area is an option to create individual signatures. Please see the following article: Adding a User Email Signature

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Our Knowledgebase is constantly being updated to assist you in your query. Give it a go. Browse through the article library as you may find a solution either in written form or as part of a webinar or recorded video. If you are not able to find the answer there, our Palace Support heroes are here to help.

Feedback on the Support Team

Some great feedback was received this past month:

happy face Matthew:

I don’t have to contact you too often, but whenever I do the service is extremely good. Communication is good, so is timing. This got sorted within a morning which was good.

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happy face Lara:

My issue was solved promptly and easily. As usual, excellent customer support from the Palace team!

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happy face Jess:

Called by the team within the same day, then again, the next day as a follow up call. Very professional. Thank you!

We encourage everyone to always review our service and send feedback messages as this helps us to better assist our clients. Should there be something that was missed or something that we could do better we enjoy hearing from you.

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sad face Angela:

I’ve been having trouble to get Palace loaded onto my iPhone and new laptop for some time and just don’t seem to be able to get it loaded. Some due to not being available at times. I’ve spent a lot of time trying to sort out myself and can’t seem to get it loaded. Sorry.

Palace’s legacy software uses Citrix. This can sometimes be rather tricky to install and with several options available, it does make it harder to install correctly. If the incorrect version is installed it will need to be uninstalled with a proper utility and not via the operating system’s removal procedure, especially if it is on a Mac. After some troubleshooting the installation was successful.

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The wait time to answer requests has climbed to a high of 89% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.

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