News, views and industry trends
How great customer experience drives real estate value
Customer experience (CX) in real estate is no longer a “nice to have”, it is a core driver of property value, brand trust, long term client loyalty, and market competitiveness. As expectations rise, agencies, property managers, owners, and developers…
How AI automation transforms residential real estate agencies
Residential real estate agencies are navigating rising client expectations, increasing competition, and the need for operational efficiency. AI automation is emerging as a strategic advantage, helping agencies streamline workflows, strengthen decisio…
How data analytics improves property management
Property management has become increasingly complex, especially as portfolios grow and tenant expectations rise. Today’s leading property managers rely on data analytics to make informed decisions, optimise operations, and stay ahead of market change…
How to nurture real estate leads at scale
Real estate lead nurturing has become one of the most critical components of a successful property sales and property management strategy. With buyers and tenants expecting quick responses, personalised service, and consistent communication, agencies…
Standing out in real estate: Why AI isn’t the real threat
The real estate industry has spent the last few years in an almost obsessive conversation about artificial intelligence. Every conference agenda, podcast, and LinkedIn thread seems to revolve around the same questions: Will AI replace agents? Will AI…
Property management chart of accounts:
A complete guide
Managing property finances requires more than collecting rent and paying bills. To make informed decisions, you need a structured way to record, organise and report every financial transaction across your portfolio. This is where a chart of accounts …
Are property management fees tax deductible? A complete guide
Property ownership can generate consistent returns, but it also involves ongoing costs. One of the most significant expenses is the fee you pay to a property management company. These professionals handle rent collection, tenant communication, mainte…
Real estate trust accounting: Rules, best practices & software solutions
Managing client funds in real estate requires precision, transparency and compliance with strict regulations. Unlike general accounting, trust accounting comes with specific rules designed to protect client money and maintain confidence in real estat…