IT  |  Newcastle, UK  |  Full Time  |  Experienced

Technical Support

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Description

The Managed and Technical Services Team provides Technical professional services and consultancy to new and existing customers, in relation to MRI’s solutions. This includes providing 2nd and 3rd line technical support and providing consultancy and installation services to MRI’s client base. The Technical Consultant will be involved in delivering services such as installation, configuration, system administration and support. In addition to this you will be expected to maintain and contribute to the Managed Services we offer to our clients. The role also involves providing Technical services and support internally.

 

Working within the Managed and Technical Services Team, the Technical Consultant is required to undertake the following responsibilities:

 

  • Deliver effective technical support within a support environment internally and to MRI’s customer base.
  • Manage the efficient delivery of technical support, adhering to customer service level agreements.
  • Deliver effective system administration services within a pro-active support environment to Orchard’s Managed Service customers, working to contracted service level agreements.
  • Provide technical assistance in the areas of application development.
  • To operate flexible working practices aimed at maintaining an acceptable level of service whilst avoiding any disadvantage to other staff of the company.
  • To participate and contribute to the company’s Employee Development Scheme.
  • To work towards consistently improving team and company standards in all areas of operations such as teamwork, communication, documentation, technical proficiency, and professionalism.
  • Deliver on-site installation, upgrade and technical consultancy services which may involve travel to site and overnight stays.
  • To seek to maintain technical awareness of supported technologies.
  • Participate in Team meetings.
  • To work with customers in a professional manner always.

 

REQUIREMENTS: 

Level I-II

  • Excellent analytical and problem-solving skills.
  • Excellent interpersonal and professional communication skills.
  • Strong time management and organizational skills.
  • Ability to understand and articulate technical concepts and derive solutions.
  • Ability to maintain a high level of confidentiality.
  • Works independently and as a team member in a high performance 24/7 availability environment.
  • Can perform SQL query expressions to diagnose or resolve routine issues.
  • Experience with Windows Server, SQL Server, Active Directory, VMWare and Citrix/RDP client preferred.
  • Proficiency in server, storage and virtualization standards, techniques and tools.
  • Experience with using query expressions to diagnose or resolve routine issues.
  • Knowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plus.
  • Experience with API configuration and troubleshooting is a plus.
  • Degree in Information Technology, Information Systems or relevant work experience preferred.

 

Level III

  • All of the above, plus at least one year of technical experience in development or support of an MRI product.

Level IV

  • All of the above, plus at least two years of technical experience in development or support of an MRI product.

Working Conditions:

  • This position requires sitting for long periods of time and extensive computer use
  • Travel requirement – 20%

 

Joining MRI Software means teaming up with the world’s most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organisations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth. People like you! Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the proptech world. Join a business where all 2,000+ of our immensely talented employees are listened to and make a real difference.

And we know how to reward outstanding performance, recognise effort, and celebrate our wins in style. Enjoy unrivalled benefits such as our Flexi Friday scheme, employer contributed pensions, private medical insurance, eligibility for an annual performance bonus, tuition reimbursement and much more!

Amazing growth takes amazing employees. Are you up to the challenge?

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