MRI Software is looking to employ Network/Infrastructure/Applications Operations Center (NOC) engineers/technicians who have a passion for process and order, are precise in their work, and are continually looking for ways to improve upon existing infrastructure. Our NOC Engineer/Technician should also possess a strong ability to communicate with both MRI Internal employees and coworkers. We are a dynamic company with the need for dynamic individuals to help manage and grow the company.
- Follow direction of SaaS Operations Manager and NOC Manager
- Respond to alerts from monitoring systems and escalate or resolve as necessary per documentation
- Work with MRI internal Teams to resolve issues
- Maintain Standard Operating Procedures (SOP), Troubleshooting, ServiceNow/OneNote Knowledge Base documentation
- Maintaining a healthy and motivated office culture
- Maintaining internal systems to ensure updated and accurate information
- Managing outgoing communications to MRI, as needed\
- Maintain certifications and acquire new certifications to maintain or build on company’s partnerships.
- Other duties as required