Systems Administrator

MRI Software is looking to employ Network/Infrastructure/Applications Operations Center (NOC) engineers/technicians who have a passion for process and order, are precise in their work, and are continually looking for ways to improve upon existing infrastructure. Our NOC Engineer/Technician should also possess a strong ability to communicate with both MRI Internal employees and coworkers. We are a dynamic company with the need for dynamic individuals to help manage and grow the company.

• Follow direction of SaaS Operations Manager and NOC Manager
• Respond to alerts from monitoring systems and escalate or resolve as necessary per documentation
• Work with MRI internal Teams to resolve issues
• Maintain Standard Operating Procedures (SOP), Troubleshooting, ServiceNow/OneNote Knowledge Base documentation
• Maintaining a healthy and motivated office culture
• Maintaining internal systems to ensure updated and accurate information
• Managing outgoing communications to MRI, as needed\
• Maintain certifications and acquire new certifications to maintain or build on company’s partnerships.
• Other duties as required

• Proficient in Data Center Infrastructure and Applications
• Recognize, identify and prioritize incidents in accordance with MRI business requirements, organizational policies and operational impact
• Provide timely response to all incidents, outages, cases and performance alerts per standard SLA’s through MRI ServiceNow ITSM system and Salesforce.
• Development of knowledge and skills in network and system administration, particularly with regard to MRI own architecture and platforms.
• Monitor a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems and core applications
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Manage and maintain the MRI Monitoring Systems (these report on the status and performance of monitored components e.g. tools, devices, network, servers, DBs, OS, services etc.).
• Fault handling and escalation (identifying and responding to faults on MRI Monitoring systems and networks)
• Maintenance activities (monitoring and management of infrastructure, applications, DC device)
• Maintenance of ServiceNow/OneNote SOPs and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Ensure Manage Services deliverables as per expected KPIs, SLAs
• Willing to work in 24X7 environment.
• Able to communicate effectively regarding computer issues
• A minimum of 12-18 months experience in a Technical Support or similar role.
• Basic Windows Powershell, Linux CLI, and Citrix skills. (Good to have)
• Good academic background with a degree or equivalent experience in Information Technology.

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.