Delivering greater innovation and better support for housing associations and local authorities
With the recent acquisitions of Orchard, Castleton and Housing Partners, MRI has expanded its social housing software offering and is able to bring unprecedented domain knowledge to the industry. Our aim is to give social housing providers the tools they need to transform the way they work and improve the everyday experience for their customers.
Across social housing, leasehold block management, the private rented sector, Build-to-Rent and estate agency organisations, MRI is helping to power digital transformation in the sector, and to deliver modern, client-centric solutions for users that are customer focused. As social housing and commercial property come together more and more, MRI is best placed to serve such requirements.
Connected technology that puts your customers first
1.
Enable everyone to find the right home
2.
Make people feel welcome
3.
Communicate clearly on any tenancy
4.
Provide multichannel communications
5.
Make the less fun parts easy, quick and smooth
6.
Ensure people feel safe at home
7.
Enable communities to flourish
8.
Experiences customers return to & recommend!
MRI's CRM gives us that 360-degree vision of our customers, and that allows the whole of the organisation to know when that particular tenant has contacted us, helping our staff deliver on our promises which is one of our key values.
I was happy that everything was prioritised all the way through to the development team. We were listened to, the priorities were understood. Just to have development and product teams there that fully understand everything behind the behaviour of the product, speeded everything up. What’s been encouraging for me even after the go live, we’ve maintained the fortnightly development reviews.
MRI has always fitted what the business needed… when we looked at upgrading the entire MRI system, we did go out to tender and again MRI came up trumps. I’ve seen a lot of self-serve offerings and I would say, hand on heart, the MRI Portal offering is one of the better ones.
Officers are spending less time on admin tasks as they have a device that replicates most of the desktop functions for using out on estates. The ability to use the web-based services out on estates is a particular stand-out for us.
I was happy that everything was prioritised all the way through to the development team. We were listened to, the priorities were understood. Throughout the project, the developers were joining the calls. It was a big benefit because items didn’t get lost in translation. Just to have development and product teams there that fully understand everything behind the behaviour of the product speeded everything up. And that’s still ongoing. What’s been encouraging for me even after the go-live, we’ve maintained the fortnightly development reviews.
Why choose MRI for Social Housing?
HomeSwapper for Mutual Exchange
The easy way to swap your social home! Join over 900,000 other social housing tenants on HomeSwapper. Now with SwapTracker, completing the mutual exchange process from search to swap.
A one stop shop for social housing management software
Housing CRM
Transform customer relationships by putting customer service at the heart of your organisation, with automated processes to drive real efficiency.
Housing Analytics
A complete range of solutions including income analytics for arrears management, tenancy analytics for early intervention and tenant sustainability as well as tools to assist with debt recovery and pre-tenancy checks.
Repairs & Maintenance
Manage the repairs & maintenance process with a complete, end-to-end, integrated system for recording, scheduling and delivering planned and emergency work.
Managed Services & Cloud
Our team of software experts, with deep knowledge of the social housing sector, can become an extension to your in-house IT team.
Business Essentials
From document management and SMS communications to centralised data-exchange platforms, MRI can help you with any aspect of your organisation's most important asset – data.
Our Clients
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Find out more about MRI’s range of technology solutions designed specifically for social housing providers.
