Delivering greater innovation and better support for housing associations and local authorities
With the recent acquisitions of Orchard, Castleton and Housing Partners, MRI has expanded its social housing software offering and is able to bring unprecedented domain knowledge to the industry. Our aim is to give social housing providers the tools they need to transform the way they work and improve the everyday experience for their customers.
Across social housing, leasehold block management, the private rented sector, Build-to-Rent and estate agency organisations, MRI is helping to power digital transformation in the sector, and to deliver modern, client-centric solutions for users that are customer focused. As social housing and commercial property come together more and more, MRI is best placed to serve such requirements.
Connected technology that puts your customers first
1.
Enable everyone to find the right home
2.
Make people feel welcome
3.
Communicate clearly on any tenancy
4.
Provide multichannel communications
5.
Make the less fun parts easy, quick and smooth
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Ensure people feel safe at home
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Enable communities to flourish
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Experiences customers return to & recommend!
I was happy that everything was prioritised all the way through to the development team. We were listened to, the priorities were understood. Throughout the project, the developers were joining the calls. It was a big benefit because items didn’t get lost in translation. Just to have development and product teams there that fully understand everything behind the behaviour of the product, speeded everything up. And that’s still ongoing. What’s been encouraging for me even after the go live, we’ve maintained the fortnightly development reviews.
First class support from Sachin and Yana at MRI. I had several technical issues within ram which required their support and guidance to resolve. Good response time from them for all of the requests I sent through to them. I can highly recommend them.
One of the features I particularly like is the transcription tool. Having tools like this to use whilst on the move is really important for effective case management.
Housing Jigsaw has provided us with an all-in-one system, which allows us to administer our housing register, advertise properties and carry out our duties under the Homelessness Reduction Act compliantly. The system is user-friendly and has improved our back-office processes.
The Housing Register allows us to fully assess a person’s housing and bedroom need. The system allows us to advertise properties to the right people with the use of the labels feature and this ensures the right people will bid on the right property.
Why choose MRI for Social Housing?
HomeSwapper for Mutual Exchange
The easy way to swap your social home! Join over 900,000 other social housing tenants on HomeSwapper. Now with SwapTracker, completing the mutual exchange process from search to swap.
A one stop shop for social housing management software
Housing CRM
Transform customer relationships by putting customer service at the heart of your organisation, with automated processes to drive real efficiency.
Housing Analytics
A complete range of solutions including income analytics for arrears management, tenancy analytics for early intervention and tenant sustainability as well as tools to assist with debt recovery and pre-tenancy checks.
Repairs & Maintenance
Manage the repairs & maintenance process with a complete, end-to-end, integrated system for recording, scheduling and delivering planned and emergency work.
Managed Services & Cloud
Our team of software experts, with deep knowledge of the social housing sector, can become an extension to your in-house IT team.
Business Essentials
From document management and SMS communications to centralised data-exchange platforms, MRI can help you with any aspect of your organisation's most important asset – data.
Our Clients
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Find out more about MRI’s range of technology solutions designed specifically for social housing providers.
