What are soft services in facilities management?

In this article we explore what soft services in facilities management entail, focusing on the aspects that enhance the day-to-day experience within a building. Soft services include such things as cleaning, security and landscaping, all of which play a crucial role in maintaining a welcoming and functional environment, critical for the satisfaction of occupants and visitors alike.

Software solutions including CAFM (Computer-Aided Facility Management) and facilities management software can streamline these services, ensuring they are executed efficiently and effectively, whilst allowing facility managers to maintain high standards in facilities management to improve the operational excellence of properties.

Why are soft services important

Soft services are crucial for facility management as they directly impact the quality of life and satisfaction of building occupants. Services such as cleaning, security and catering contribute to a safe, healthy and comfortable environment, enhancing the daily experience of all users. These elements are essential for maintaining a positive atmosphere and supporting the wellbeing of individuals who spend significant portions of their day within the facility.

Soft services play a pivotal role in defining the perception and value of a property. They help in retaining tenants and attracting visitors by ensuring that the facilities are not only functional but also inviting and well-maintained. This holistic approach to facilities management boosts the overall reputation and competitiveness of the property in the market.

List of soft services in facilities management

Below we explore some of the key soft facilities management services that are undertaken when managing a building.

Grounds maintenance

Ground maintenance is a vital soft service in facilities management, playing a crucial role in preserving the aesthetic and environmental quality of outdoor spaces. Regular landscaping, gardening and upkeep of green areas not only enhance the visual appeal of a property but also contribute to biodiversity and environmental sustainability.

For facility managers, effective ground maintenance ensures that outdoor areas are safe and welcoming, boosting the property’s image and value. It also creates a pleasant atmosphere that can improve the well-being and satisfaction of occupants and visitors.


Landscaping is a critical soft service within facilities management, crucial for enhancing the curb appeal and value of a property. Thoughtfully designed and well-maintained landscapes can transform ordinary spaces into attractive and inviting environments, which is essential for creating positive first impressions.

Landscaping goes beyond mere aesthetics; it contributes to the ecological sustainability of the property. Through strategic planting and sustainable practices, facility managers can improve air quality, manage stormwater runoff and provide natural cooling, which collectively boosts environmental and occupant health.


Decorating is an essential soft service in facilities management that significantly influences the ambience and functionality of a space. Through thoughtful décor choices, facility managers can create environments that reflect the property’s identity and enhance the mood and productivity of its users.

This service involves selecting appropriate color schemes, furnishings and artworks that align with the building’s purpose and aesthetic. Effective decorating not only elevates the visual appeal but also fosters a welcoming and inspiring setting for everyone who enters the building.

Catering services

Catering services play a pivotal role in facilities management by enhancing the overall experience of occupants and visitors through quality food offerings. This soft service is essential in settings like corporate offices, hospitals and educational institutions, where it adds convenience and nurtures a sense of community.

Providing diverse and nutritious food options can significantly contribute to the well-being and satisfaction of everyone on the premises. Effective catering services not only meet basic needs but also boost morale and can be a key factor in retaining and attracting talent.

Cleaning services

Cleaning services are indispensable in facilities management, ensuring that all environments within the property are hygienic and presentable. This not only promotes health and safety by reducing the spread of germs and allergens but also upholds the property’s professional appearance.

Regular and thorough cleaning is fundamental for maintaining the quality of the workplace and public spaces, which directly influences occupant satisfaction and perception. A well-maintained facility reflects positively on the management and can significantly enhance the overall user experience.

Pest control

Pest control is a critical soft service in facilities management that safeguards the health and comfort of building occupants by preventing infestations of insects and rodents. Effective pest management helps maintain sanitary conditions and protects the structural integrity of the property from potential damage caused by pests.

Regular pest control contributes to the overall well-being of the environment within a facility, ensuring spaces remain appealing and safe for occupants. This service is essential in preserving the reputation and operational standards of any property management endeavor.

Waste management

Waste management is a soft service in facilities management, essential for maintaining cleanliness and environmental compliance. Proper disposal and recycling processes prevent the accumulation of waste, reducing health risks and enhancing the sustainability of the property. This service is particularly vital in high-traffic areas where the volume of waste can quickly become unmanageable.

Effective waste management practices not only keep the premises clean but also contribute to broader environmental goals by minimizing landfill use and reducing pollution. This reinforces a property’s commitment to responsible and eco-friendly operations.

Car parking

Car parking is an integral soft service in facilities management, playing a vital role in the accessibility and convenience of a property. Efficient car parking solutions enhance the first impressions of a facility and support a positive user experience by reducing congestion and frustration associated with limited parking spaces.

Well-managed parking facilities can significantly improve the safety and security of vehicles on the premises. This service is crucial in areas with high vehicle density, ensuring orderly and efficient use of parking resources.

Workspace management

Workspace management is a vital soft service in facilities management, focusing on optimizing the arrangement and use of office spaces to enhance efficiency and employee satisfaction. Effective management of workspaces allows for flexible configurations that can adapt to the changing needs of the workforce, fostering collaboration and productivity.

This service also involves ensuring that the work environment is comfortable and conducive to work, integrating technology and ergonomic practices that reduce strain and support employee well-being. Efficient workspace management is key to creating a dynamic and responsive work environment.

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