Artic Business services cuts 250 hours of admin time weekly with MRI Evolution

Background

Artic Business Services, a long-standing player in the facilities management sector since 1998, has been committed to delivering hard and soft FM services. With a workforce of over 175 engineers, the company sought to modernize its operations and improve efficiency through digital transformation.

Challenges

Prior to adopting MRI Evolution, Artic relied on a combination of paper-based processes, Excel spreadsheets, and multiple software tools. This fragmented approach led to inefficiencies, data duplication, and increased administrative overhead. Engineers had to manually submit timesheets, often driving long distances to the office, and asset management was handled through spreadsheets. The lack of integration and real-time visibility hindered operational effectiveness and client responsiveness.

Solution

Artic implemented MRI Evolution, a comprehensive facilities management platform that consolidated 90% of their operational needs into a single system. The solution included the MRI Go mobile app, enabling engineers to manage tasks, assets, and timesheets directly from the field. The platform also introduced automated workflows, real-time data updates, and a client portal for streamlined communication.

Benefits

• Operational Efficiency: Engineers now use a single app, reducing time spent switching between systems. Automated timesheets save up to 2 hours per engineer weekly, translating to significant cost savings.
  • Data Accuracy & Visibility: Real-time updates and robust timesheet validation improve payroll accuracy and reduce manual errors.
  • Engineer Autonomy: Engineers can raise ad hoc tasks, manage assets, and receive location-based dispatching, enhancing responsiveness.
  • Client Satisfaction: Clients can raise service calls directly through the portal, with high-priority tasks automatically flagged and visualized in dashboards.
  • Innovation & Collaboration: Artic has influenced the development of MRI Evolution features through ongoing feedback and collaboration.

Results

The implementation of MRI Evolution has led to measurable improvements in efficiency and service delivery. With over 125 engineers using the system, Artic has saved a minimum of 250 hours in administrative tasks each week. The streamlined operations have enabled engineers to spend more time on-site, increasing billable hours and enhancing client satisfaction. The partnership with MRI continues to evolve, driving continuous improvement and innovation in facilities management.