Resources

Won a new contract? Congratulations! You’ve done a great job! However, the hard work is not over yet. The next is step is to mobilise your new contract so you can start delivering your services. This process might not always be as smooth as you wou

Concordia is a renowned Integrated Facilities Management Company that has made a significant impact on its customers’ business eco-systems. With a strong focus on customer satisfaction and performance improvement, Concordia has established itse

Transform your customer service to the next level and boost your revenue targets! FM service providers face a variety of challenges which can limit their ability to deliver against customer service objectives. Faced with constant demands to achieve m

Your journey to achieving true FM & energy team synergy begins here. 3 in 4 senior decision-makers in large businesses across the UK consider energy their #1 risk in 2023, according to the latest ‘Drivers of Change’ research from Pro

As an FM Service Provider, you serve many customers day in day out. But do you know how you could get the best out of your FM technology to achieve ultimate customer satisfaction? So you can build loyalty within your clients and achieve top customer

The business costs of maintaining a well-run facility can add up fast if your assets, workforce or contractors are not operating to their full potential. This leaves your teams feeling restricted and customers unsatisfied with the services they recei