You may have noticed that Palace has added in-app notifications, which are displayed as pop-up messages and small badges.
In-App Pop-up Notifications: If there are any updates regarding the Palace application, users will receive an in-app notification that mentions a software update that took place overnight. The notification will also include an article that explains the new features and improvements that have been released.
An example of a Palace software update notification:
Clicking on the Remind me later button means this pop-up notification will appear again in 4 hours.
Badges: The badges next to menus and links can be either a green/white question mark or the word “NEW”. Clicking on them will reveal important information about the area they are attached to or additional Palace information.
If you missed any recent pop-up notifications, they would appear as a badge next to the Updates and Training button for a limited time.
How to Effectively Contact the Palace Support Team
3 Different ways to contact the team
- To contact Palace support, use the pink/white “Help” button at the bottom left-hand side of any Palace page. Click “Contact Us” and fill in the form with detailed information about the issue you are experiencing. Include tenant/owner/supplier’s names, property addresses, and a report/screenshot if possible. The more detailed information you provide, the faster the agent can assist you with minimal questions.
- If you can’t access Palace to use the “Help” button, click on the following link to Submit a request and save it to your bookmarks. Fill in the form and click “Submit”.
- To contact Palace support via email, use Palace.Support@mrisoftware.com.
The Knowledge base is regularly updated. Browse through the article library to find a solution in a written article, video, or webinar.
To access our knowledge base in Palace, click on the Updates and Training button in the left-hand side menu. The Palace Support heroes are here to help if you cannot find the answer.
Visit our Training Academy for recorded and upcoming webinars and workshops.
Feedback on the Support Team
Here are a few examples of some great feedback that has been received this past month:
Can not fault the service received so far. Was not an easy fix but they continued until the matter was 100% resolved.
They were quick to help find solutions and easy to understand and took the time to show me from start to finish. Was so impressed with the help and follow-up.
Great happy friendly call. Fixed within minutes & I learnt how to find inspections in different areas of my iPad.
The wait time to answer requests has climbed to a high of 86% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.