News March 12, 2023

‘Mad as March’ update from the Palace Product Team

The year is 2023 and we’re already 3 months in. So much has happened and yet, still a whole lot to unpack. Dive in as we give you a product update and provide some insight on how you can stay safe online.

We dropped our first release of the year in February, including smash hits like the ‘Contacts’ button for composed emails, updates to the User filter under the inspection screen, an improved workflow to send communication out to tenants for inspections, and more! View past updates here

March will bring in a handful of bug fixes and minor feature enhancements. Unfortunately, you will need to be a little patient on more detail about what’s to come.

Knowledgebase log-in

Our Knowledgebase is and always has been a public forum, available to everyone. We’ve always been proud of our product updates and help-guides being available publicly. However, products and services are getting bigger and better which means those chasing personal data are following suit.

To protect personal information, we will be restricting access to our Knowledgebase. We will aim for mid-April to implement this change and our amazing Support team will be on hand, ready to assist with providing access.

What does this mean for you? Thankfully, nothing too complicated. All you need to do is create an account for our knowledgebase, sign in each time you need it and it will be business as usual.

We will be turning on the bank approval feature by default for ALL customers. We will aim for mid-April for these changes to kick in, it is designed to protect you as much as possible.

March to the beat of your own drum

Whether it’s Palace, social media, or your online shopping accounts, your personal information is out in the World Wide Web. As products and services continue to strive to amaze and innovate using new technology, we thought it would be a good time to highlight a few quick tips and best practices to help keep your personal information safe online. Now, in no way, are we qualified cyber security experts, but we do know a thing or two about securing data and avoiding disaster.

Advanced (Extra Chili):

  1. If you have a Google account, we highly suggest enabling Google Single Sign-On (SSO) to access Palace. This adds a layer of authentication when accessing Palace and protects your user login data. This triggers a notification to your Gmail account to approve access into Palace if you’re not already signed into your Google account. As an added layer of security, once Google SSO is enabled, go ahead and enable 2 factor authentication for your Google account | Find out more here
  2. Palace will enable this feature soon as it is best practice to use a form of 2-Factor Authentication (2FA). Taking one step further from single sign-on, this process triggers a unique code in an authenticator app to give users access to a specific product. Keep an eye out for the Palace update coming soon.
  3. Bank approval workflow in Palace. What’s more sensitive than bank account details? We all know that thousands of bank accounts live in your Palace database, whether it’s for an owner, tenant, or supplier. The new 2-step approval workflow isolates the number of users that have the authority to make changes to bank accounts and enforces a 2-step approval process for all remaining users | Find out more here

Intermediate (Mild Spice):

  1. Avoid saving your password to your browser. Like saving them on a document on your desktop, you’re asking for trouble. Use a third-party platform to save your passwords, Last Pass or 1Password are more secure for credential storage.
  2. Remote work is the new norm, whether it’s taking a meeting from the car, working from a café, or clearing some emails during a commute. Be careful of the internet connections you use, ensure you log out of sites and completely disconnect when leaving the area (applies to anywhere that offers free WiFi, i.e. hotels and airports).

The basics (No Spice):

  1. Rule number 1: don’t be that person that saves your username and passwords on your desktop using a sticky note, word doc, or even google sheets. It’s a dangerous path that you do not want to travel down.
  2. Remember to lock your PC when leaving your desk. As with many other products, Palace automatically logs you out after 1 hour of inactivity.
  3. Keep an eye out for phishing or misleading emails. These are getting harder to identify, but a good starting point is to verify the ‘senders’ details. If it’s an address that you’re not familiar with, then hit that delete button, or when in doubt, reach out to your IT team.

Read Mandy’s article on how to Avoid Fraud in Property Mangement.


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