Why our clients choose to return to MRI Palace

It’s great to see continued momentum across the MRI Palace community, with 55 new agencies joining in the first half of 2026 alone. This growth reflects the confidence agencies place in MRI Software and the value it delivers at every stage of their journey.

We’re also pleased to welcome back Manor Realty and Edinburgh Realty. Their return speaks to the long-term value, consistency, and support that MRI Palace provides.

Below, you’ll hear from Simone Read, Department Manager for Edinburgh Property Management, who have explored other solutions and chosen to return to Palace. Their experiences offer real insight into what matters most when it comes to reliable, scalable property management software.

We were long-time Palace users before deciding to explore whether the grass was greener elsewhere. After moving to another software provider, it quickly became clear that it wasn’t the right fit for our business or for the New Zealand property management market, despite the claims that it was. While it had some appealing features, we found that many of the workflows, compliance requirements and day-to-day processes that are essential for New Zealand property management were simply not as intuitive or efficient as we needed. Instead of streamlining our operations, they added to our workload, creating additional manual processes and reducing the efficiency of our team.

 

Returning to Palace has been one of the best decisions we’ve made. The transition back was incredibly smooth, with the Palace team making what could have been a stressful migration feel seamless from start to finish. Their support, communication and commitment to getting us back up and running exceeded our expectations.

 

The biggest reasons we returned were Palace’s strong understanding of the New Zealand property management industry, efficient workflows, reliable trust accounting, practical functionality, and a support team that genuinely understands the challenges we face every day. Rather than trying to adapt our business to fit the software, Palace fits the way New Zealand property managers actually work.

 

We’re delighted to be back with Palace and couldn’t be happier with our decision. It’s reassuring to be using a system that has been built with the New Zealand market in mind, backed by a knowledgeable team that truly supports its clients. We look forward to working with Palace again for many years to come.

Simone Read
Department Manager
Edinburgh Property Management

After returning to Palace, the difference in our day-to-day operations was immediately noticeable. The platform is intuitive, easy to navigate, and has significantly improved the efficiency of our property management processes.

 

One of the biggest advantages is the clear and well-structured owner statements, making it much easier for both our team and our clients to understand transactions. The seamless integration with other software we use has also streamlined our workflow, particularly when managing maintenance requests and advertising properties online.

 

Reconciliation and banking are another standout feature. The processes are straightforward, reliable, and save our team valuable time each day, giving us greater confidence in our trust accounting.

 

Overall, moving back to Palace has allowed us to work more efficiently, reduce administrative time, and provide a better experience for both our staff and our clients. It’s a system we can confidently rely on to support our growing property management business.

Kat Kalotia
Property manager
Manor Realty