callmax answer

Enrich the resident experience with efficient call management software

MRI Software’s Callmax Answer is a property management call tracking service designed specifically for multifamily communities. Using the innovative speech recognition technology, callers can ask questions and get the information they want right away on a wide range of topics related to your community. Your leasing team will see these topics whether the caller leaves a message or not, turning a cold lead warm by utilizing a property management call center.

Features

Interactive answering service

Provide automated answers to leasing inquiries with speech recognition technology and provide inquiry data to management staff.

Maintenance messaging

Pre-script immediate response messaging for maintenance service requests and text a photo of the responding technician to the resident.

Call recording

Monitor staff and record calls to decrease liability and assist in staff development.

Phone call analytics

Develop customized weekly leasing, maintenance and courtesy call summary reports.

Callmax Music on hold

Enrich the resident experience with efficient call management software

  • Increase lead opportunities by capturing all missed calls.

  • Improve resident satisfaction and retention with timely responses to all requests.

  • Decrease liability exposure with call recording.

  • Enhance caller experience providing immediate answers to leasing questions.

  • Improve staff accountability with flexible mobile access.

  • Gain insight with customizable reporting that includes stats on weekly leasing, maintenance and courtesy call summaries.

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Learn more about how our open and connected residential software solutions can liberate your business.

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