Turning time into opportunity: Harcourts KDRE achieves faster signatures with MRI Secure Sign

Harcourts Kevin Deane Real Estate, Waikato, New Zealand, supports a steady flow of residential and rural sales as well as property management across a close-knit community. The team handles agency agreements, price changes, extensions of listings, sale and purchase agreements, and so much more in their day-to-day operations. Every document requires accuracy and timely signatures, which is why the agency adopted MRI Secure Sign to simplify each stage of this process and remove the delays and stress caused by manual signatures.

MRI Secure Sign is used along the sales journey, from signing up a new listing to formalising an offer. The result is a more reliable document trail and a smoother experience for both staff, buyers, and vendors.

The Problem

Before implementing Secure Sign, the team at Harcourts KDRE relied on the client’s previous software and physical paperwork adding extra steps for the team.

• Frequent delays when vendors could not print, sign or scan documents
• Agents sometimes spending up to an hour driving to obtain signatures
• Missing or incomplete paperwork for listing extensions and price changes
• Poor quality photos of documents when clients lacked printers or scanners

The Solution

MRI Secure Sign introduced a simple digital signing experience that removed manual handling and made every step easier for staff and clients.

• Fast online signatures sent directly through email links
• Clear visibility of all pages so clients review documents properly before submitting
• Easy signing of agency agreements, price changes, extensions and sale and purchase agreements
• Centralised digital storage that removes the need for printing and filing
• Smooth onboarding with a painless set up across the sales team

The Benefits

The team have gained improvements in time, accuracy and team satisfaction.

• Reduced printing costs through fully digital workflows
• Fewer delays in progressing listings and offers
• Time savings thanks to eliminating travel for signatures
• Less stress for staff who now manage documents with confidence
• A stronger quality of service for vendors who can sign from any device

MRI Secure Sign has reshaped the daily experience of the sales team as staff now enjoy calmer workloads, fewer frustrations, and a smoother rhythm to their day. Vendors encounter a more accessible and transparent process that respects their time and avoids the friction of outdated paperwork.

The agency now operates with a clearer sense of confidence and consistency, supported by a digital workflow that protects both people and productivity.