Latest MRI Palace updates: enhanced navigation, communication and bond management

It may be hard to believe we’re already in March. We hope you and your teams are keeping well through the recent stretch of wild weather. On our side, it’s been a steady start to the year with a focus on practical improvements you’ll notice in your day‑to‑day work.

Watch Allan Vaifale, Palace Product Manager’s latest update:

We began the year with an update to advertising settings to better reflect real‑world scenarios, introducing a new By consent option within the Pets Allowed field. This gives you clearer, more accurate ways to communicate pet policies that don’t neatly fit into a simple yes or no.

Bond management also received attention, with improved visibility through Bank import and a clearer distinction between general bond and pet bond. To support smoother self‑service, we added a Support Chatbot and introduced new filters in both the Owner and Tenant Portals to help users find what they need more quickly.

This month, our focus shifted to efficiency.

Quick Access: Recents is now available, helping you jump straight back to the screens you use most without excess navigation. We also delivered one of the most‑requested User Voice ideas: Email Scheduler. This provides a cleaner, more reliable way to plan communications.

While that may feel like a substantial list for the first quarter, it’s just the start. Keep an eye out for updates to the Bond refunds workflow and several broader UI improvements that will begin rolling out across commonly used areas.

Read the latest release notes on the Knowledge Base.

New Palace Pulse webinars

Introducing our new update webinar series: MRI Palace Pulse. In these 30‑minute sessions, we’ll walk you through the latest enhancements so you can get the most out of your daily workflows.

This month, we’ll cover Quick Access: Recents, Email Scheduler, improvements to pet policies, clearer bond visibility, and new portal tools. You’ll also get a preview of what’s coming next.

Bank Feeds via Open Banking (Early Adopters Wanted)

MRI Palace now supports Open Banking bank feeds, helping you bring transactions into Palace with less manual effort. Like most providers in NZ right now, we’re working within current limitations across the four major banks – business account support is still variable and incomplete, with the banks operating under temporary exemptions that are set to expire on 1 June 2026.

We’re actively tracking the compliance changes expected around June and will keep improving coverage as the banks expand what they support for business accounts.

Keen to be an early adopter? Bank feeds are likely to be a good fit if:

• You bank with ANZ, ASB, BNZ, or Westpac.
• Your business account is single-signatory (multi-signatory payment initiation is currently out of scope).
• For ANZ, your business account can be accessed via the ANZ goMoney app and you authorise using an individual login (not business-issued credentials).
• For ASB, your business accounts are linked to a personal ASB customer account (ASB can help link these if needed) and you can authorise via the ASB Mobile app.
• For BNZ, your business accounts are linked to a personal BNZ customer access number (BNZ can help link these if needed).
• For Westpac, your business account is accessible via Westpac One (web or mobile).

If that sounds like you and you’d like to help shape the rollout, fill in the form here and we’ll line up a quick chat to confirm suitability and next steps.