News, views and industry trends

Office of the CFO: New roles and responsibilities

Technology and regulatory necessity have driven Chief Financial Officers to take on more responsibility in their companies. As a result, every CFO needs to excel in three main areas that may not have fallen under traditional CFO roles and responsibil…

Do you need real estate data management services?

Today, real estate organizations have access to more data than at any other time in history. Data can be leveraged to analyze ROI, report to investors, and develop strategic plans, but a reliance on data could become a weakness if it’s not managed pr…

4 ways to turn your residents into promoters

Frederick Reichheld turned the world upside down when he invented the Net Promoter Score (NPS). It was a way to quantify something that had previously been intangible: customer loyalty. Today, it’s the industry standard and is often used as a leading…

How to send a rent reminder by text

“How do I get rent reminders to my residents in an effective way?” This is one of the many questions multifamily property managers struggle with as the prevalence of convenience-centered technology grows stronger. Online rent payment portals make it …